Everything was good -

Always satisfied! Good products, quick delivery!

Longer turnaround than advertised, no metadata, cheaply made. I ordered 500 4-panel digipaks from WTS. 1) They advertise a "5-day turnaround" What they don't tell you is that they don't work weekends or holidays, it takes 2 business days to get your files approved, and that they start on "Day 0". Between all of this nonsense, it took 12 days for FedEx to get my shipment (not including shipping time). 2) When inserting metadata to my CDs, they said they couldn't use an umlaut over a "ü". I'm not sure if they don't do any non-English characters, but an umlaut u is pretty basic. As half of my song titles are in German, this was a problem. 3) Speaking of metadata, they don't bother to tell customers that they don't submit your metadata to Gracenote. That means you receive 500 CDs without info when you put them into iTunes. I contacted my mastering engineer and he confirmed that he'd never heard of a duplication company that doesn't submit to Gracenote. I contacted a few other duplication companies and they confirmed that it is standard practice to do so. 4) The digipaks are cheaply made. I dropped my digipak 1x and the inside CD holder broke off. To see if that was normal, I took another artist's digipak printed by Disc Makers and slammed it on the floor 5x. It didn't break. 5) The print job is mediocre. I sent them digital art that had an fair amount of detail done by a professional artist. The overall grand picture looks OK, but some of the intricate details of the art are somewhat blurry. That being said, I gave them 2 starts instead of 1 because the CDs work and their customer service is quick to respond (albeit with negative news). Other than that, I am very dissatisfied.

We needed a simple 7 song EP replicated … We needed a simple 7 song EP replicated and manufactured and looked around all over the internet and by accident stumbled on WTS..They not only helped us design the package but they walked us thru everything needed to complete the project in the time needed...Customer service was excellent, communication was excellent and we are going to use them from now on...Their price beats anyone out there and the quality is first rate...

WTS is the BEST! Affordable, communicative, efficient quick....all the things you would want from a manufacturing facility. If you're an environmental friendly type, they have plenty of options, included recycled products. We've used them for our past 5 albums and could not be happier. Even when we've been under the gun, we get our orders in time.