Promised a Replacement under warranty, Radio Silence Battery screen went bad, I have been promised a replacement and now radio silence. I follow up with emails asking for updates and still nothing. 2 year warranty does no good it there is no one to support it.

Slow to arrive and electrically unsafe I backed these guys on Indiegogo 2022.02.16. It arrived 2022.04.28 but without the Elecjet GaN 120W Charger included in the Apollo Ultra Bundle. I eventually received this on 2022.07.11 after many emails. Then last night 2023.02.27 there was a burning smell in the bedroom. This morning I found the charger had blown up with a hole in the side and some melting. I was lucky the house didn't burn down. Avoid.

I backed this company on Indiegogo for… I backed this company on Indiegogo for a powerbank. I got neither the powerbank or my money back, just lie after lie after lie excuse after excuse after excuse countless times like a broken record. Absolutely the worst company I have ever seen, just shocking business practise to take someones money and fob them off in every way possible. Disgusting.

Extremely bad customer service. -

I cannot recommend this company I cannot recommend this company. I made a contribution through Indiegogo for the Elecjet Apollo Ultra Powerbank. The battery display stopped working, and the company has been unresponsive to my attempts to contact them. The product is advertised as having a 24 month warranty, and my Indiegogo contribution came with an additional 12 month warranty. I've sent messages every few weeks and have tried through Indiegogo, their website's live chat, email, and even Amazon. It's been 10 months, and I haven't received one response from them.