I mean I did get a working remote I ordered a remote for a tv on 6/18, 9 days later I had to reach out and email someone because I was never given a tracking number. Kassandra was kind enough to inform me that "the remote was out of stock when I placed the order". I was never made aware that the remote was out of stock, specifically not when I placed the order. No worries though because, they were expecting a shipment of remotes soon. Lo and behold after another email from "Kass" they received their order of remotes and unfortunately mine wasn't on that shipment (oof). In all fairness I was offered a refund at this point or I could keep the order and they would give me priority shipping at no cost to me. Mind you I had already paid for shipping that was running roughly 2 weeks behind. I received the remote on 7/13. I took 25 days for me to get the remote. that being said it works fine and I believe it be brand new as advertised. The real issue here is clearly their lack of communication, I should NOT have to reach out to be told the thing I ordered was out of stock. Look elsewhere first or you maybe waiting a while for your orders and never know it. Also for 2021 the website is poorly designed and hard to navigate.

They ignore calls, emails, messages I purchased an (expensive) aftermarket custom remote for my vehicle Blu-ray player. It arrived timely, but does not work to operate my player. I have tried for several days to contact them via several methods and cannot get any response.

Never buy from them Never buy from them! I ordered a remote control on January 18 I have never received it written 3 times to the company no response since.

This company is pure fraud This company is pure fraud. When you call them they will say they have the remote control you need. If you pay, you won't see the money anymore and you won't get the remotes because they'll tell you they don't have one.

Takes no responsibility for defective items. Received a defective device from Remotes.com and burden of return/replacement was placed on the customer. Item had not been placed in service yet, but provider would not take any responsibility for righting the issue. Just a very poor experience.