Toshiba Innovation

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2.15
Based on 20 Reviews

5

20.00%

4

10.00%

3

0.00%

2

5.00%

1

65.00%
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Mark
GB

I bought a Toshiba SSD which worked… I bought a Toshiba SSD which worked fine until a power cut occurred, the security lock came into force and I cannot remove it. after repeated emails to @"customer services " no reply. I have bought a lot of Toshiba products in the past and having this poor Toshiba customer serices worries me and I will probebly look elsewhere. Devcent ssd but no aftercare. M Ladyman

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JK
CA

Nothing but lies I was promised a refund for the $400 air conditioner I bought that stopped working almost immediately. A refund never came. After sending dozens of emails asking for an update, they finally replied and blamed me for “lack of information” although I had originally sent everything they asked for - all of my contact info, my receipt, proof of purchase, serial number. They asked for the exact same documentation and I provided it again. I was then promised a refund that would arrive in 7-10 business days. I was unsurprised when that cheque never came. Now they are back to their old tricks of simply ignoring me. Do not buy Toshiba products unless you enjoy throwing money away and being lied to.

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Sid
GB

Poor Quality TV's Toshiba do not stand by their own manufacturing defects in their products. Their TV's are complete rubbish! The EPG takes nearly 5 minutes to boot up to display programs and schedules. The remote control output is not received and actioned by the TV for nearly 5 seconds after pressing the buttons on the remote. Clearly these and firmware issues that Toshiba will not take ownership for and want to charge for call out and repair! Save your money and buy a Sony, LG or Samsung instead. At least they work and are much better quality. Plus they understand customer service if their products have a problem! Poor show Toshiba, hence why so many customer are complaining about your company and products!

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David
GB

Toshiba customer support is horrible spent 14 hours over 2 days with their support 888-933-0322 and after paying $69.95 they completely miss diagnosed my keyboard problems as a hardware problem and contact service center to replace keyboard. They also provided a part #, After a 2minute call to a service center they said to power down the computer pull battery and reinstall and reboot. Wow, keyboard is fully functional. THEY WILL NOT REFUND MY $$$> Good bye Toshiba!

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Dianne Brickell
GB

Worst technical department Worst technical department. The service is beyond horrible. Kevin Williams (Florida) has you on hold for the longest time, only to get a message that he's out of the office for the ENTIRE DAY! and does not allow you to leave a message.

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