Defective Products and Zero Customer Support We purchased 3 mirrors and 2 of the mirrors were defective. We attempted to communicate with the company and despite hiring specialized engineering support, Evervue REFUSED to refund or support our requests. I have numerous photos of the defective wiring. I can provide emails from the "owner" who refused to provide any support. We have reached out to Evervue president and local representatives and they refuse to provide service. We even engaged a law firm to help us pursue a claim but have no way to reach them out of the country. I have invoices and photos we have shared of the issues but can't paste them all to this review. I'm happy to upload or talk with any Evervue representative! -Why you are rejecting the business' response Evervue’s response is NOT accurate. The installer has NOT changed the wiring configuration; the installer actually labelled all wires when the mirrors were initially removed from the box and in receiving such poor customer response troubleshooted to get the mirrors lights to turn on. We can provide multiple affidavits, under oath, that the installer has not changed the wiring. In fact, the wiring, we believe was DEFECTIVE from the start. We have provided photos of the issue. Evervue states that “all is good and resolved now”. THAT IS NOT TRUE. NOTHING HAS BEEN RESOLVED AND WE HAVE CONTINUED TO EMAIL EVERVUE AND RECEIVED NO REPLY. My most recent email to Evervue is attached. Evervue states “the mirrors will work great” --- on the contrary, the mirror lights DO NOT WORK. We are not satisfied and want to return all 3 mirrors for a full refund unless we get an English speaking technical support manger to CALL our TEAM --- we have spent literally dozens of hours on having professionals attempt to get this mirrors operational and have had ZERO support. The correct lay out of the wires DOES NOT fix the issues we have faced. The lights do NOT work. The debris in the largest mirror is STILL there. We have engaged the electrician, the architect, the contractor and numerous specialty subcontractors, and all have confirmed the mirrors are defective. We proposed that Evervue send a new controller and dimmer (mostly price) and we could ask our team to attempt to use those parts, but otherwise we have NO clue why these mirrors are NOT working. The largest mirror which has a LIGHT that actually DOES turn on is defective because it has DEBRIS inside the mirror frame. Pictures of this issues have been forwarded to Evervue. And still no response. -Mention any additional concerns you would like the business to address. As previously stated (also in the email attached) we propose (1) Evervue have their legal team contact me directly, (2) Evervue send alternative controller and dimmer and we could attempt to have those parts installed to see if that is the issue, (3) send us 3 boxes and we will ship ALL three mirrors to the USA showroom for a full refund. Please NOTE that Evervue has skirted even addressing the debris which is INSIDE the frame on the largest mirror. Again, we have encouraged HUMAN interaction and replacement parts --- so far Evervue has only sent “blaming” emails that inaccurately claim this is our installer’s fault! Evervue has taken NO responsibility. Latest email attached> Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide -If applicable, please send me any documents that support your rebuttal statement

I purchased a lighted frame mirror in…August 2019 I purchased a lighted frame mirror in August. Frame is cheap and corners do not come together tightly. Mirror will not light when in vertical position. Have contacted company over and over again. It has been over a month and I still have a $1300.00 piece of junk mirror that won't light. Technical service is a joke.

Terrible experience. Do not buy from them If I could i would give it 0. This company is terrible. Its really bad. They send me a product that never worked, for three months they asked me to replace cables, open panels, send pictures and videos, and never worked. Then, when asked for a refund they stop responding. There is not customer support line, they take days to weeks to respond- and then they stop responding. Its a matter of time until there is classaction against them. My purchased was just a terrible experience. They are just terrible. I spend three months following their instructions in trying to fix this mirror- never worked. When asked for a refund- they get extremely rude and stop responding. As a Military veteran this has cause so many headaches. I'll take any help out there against this company. DO not buy from this company.

WORST COMPANY I HAVE EVER DEALT WITH !! I bought a QAIO TV mirror about 9-10 months ago and despite myself and my paid TV installer following the online manual meticulously, we were unable to get either of the two TV screens to work. To date it has been an endless nightmare trying to get them to rectify the problem. They apparently do not have a technical help customer service department you can actually call and speak to directly. All "help" seems to be online and based on the grammar of their e-mails I would guess located in China. They seem to think their customers are TV/Computer repair technicians as they would have you break waterproof seals and enter in to components on the back of the TV/mirror and reconnect cables and take videos of what you are seeing, etc and upload to them. I have also been asked to replace an Android box with an additional one that had incorrect connections on it. I have paid $$$$ to my own TV/AV technician who says the TV/Mirror is defective and he can't understand why the company is treating their customers in this fashion. I have now been communicating by email since I bought the TV/Mirror and I get the impression they are never going to honor their warranty and ship me a replacement or refund me my money. I guess I will have to accept I got taken for a sucker by this company. I will never deal with this company again. Buyer beware ! I wish I would have read all the awful reviews of this company on Trustpilot, prior to buying anything from them.

Arrogant, legally questionable Arrogant. I was interested in buying one of their TVs from abroad. When I had a question their local office (Netherlands) referred me to the US. My concern was that their terms and conditions violated local laws. Specifically that a remote control was not covered by the product warranty (it is, the law covers the entire product including accessories). When I pointed this out they refused to look into it and were adamant that they were correct and I was not (I am, I checked with our consumer’s society where I’m a member). I can’t tell you whether or not to do business with these people. But I can tell you that you will face this kind of attitude if something goes wrong. Als reading their responses and (alleged) legal threats in response to reviews… made me buy from a competitor.