UAD customer support is absolutely horrible UAD customer support is absolutely horrible. All you can deal with is the Bot that tells you the same thing over and over that didn't help. I put in a support ticket and still no help. I got a response from that damn Bot again. I spent a lot of money at this company and to receive such cruddy support is not acceptable.

Absolutely horrible experience! That was a swift experience with this company. They did not only solved my issue (automated customer service), but furthermore didn't allow me to download my product (a set of VST plugins) stating that the token I have was already redeemed! How could it be redeemed if the software designed to redeem you provide is not responsive? Absolutely horrible experience!

I like UA! This five star is for Drew, the UA ninja! Thanks you for all the help along my journey! Also huge thanks to all the support agents(Sam, Greg etc.) making my experience using UAD products smooth and easy!

Absolutely horrific customer support Absolutely horrific customer support. I spent $200 on plugins during their cyber sale and they didn't show up in my library. Can't get a human on the phone and just got a response from the ticket I opened on 12/4 saying they can't service the ticket.

Pro quality products made by passionate people! I've been using their hardware and software for years. The few occasional problems have been dealt with quickly and efficiently. They are there to make our lives making music easier, more enjoyable and doing so with the highest quality. Thank you UA!