Threats of Collection after cancelling Mobile service with clear balance The rep demanded that I pay off my balance before my service could be canceled. So, I paid off the balance, and the rep canceled my service. However, I've continued to receive bills and have been warned that my service would be suspended. Subsequently, the warning letter has turned into threats that my bills would be sent to collections if I still don't pay. What a horrible, incompetent, and scary service!

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.

I switched to Optimum Mobile in hopes… to save a few dollars. I switched to Optimum Mobile in hopes of saving a few dollars as I'm on a fixed income and my internet/phone service had increased by $22/month. They gave me a $5 discount per month on my internet/phone if I took their $25/month mobile plan as opposed to AT&T $65/month. It wasn't even a full week and already they were sending me text messages to up my service for more money. When I inquired about these text messages the agent stated those were only suggestions and that nothing would happen with my service. Today my service tanked and I have nearly ZERO bandwidth using the mobile data. BACK TO AT&T...!

New Bern, NC Customer Service Sara and Andrew at the New Bern, NC location were amazing! They answered all our questions and helped us select the best phones. Thank you for remaining patient with us non-tech people in your explanations. We will tell everyone about our wonderful experience.

If there was negative stars I would use… If there was negative stars I would use that. My 91 yr old mother called to get 500 mbps internet service and was duped into a 1 gig internet and mobile plan - she needed neither and the salesperson completely took advantage of her. I called and emailed multiple times and they still charged her and went so far as to schedule an installation. After being transferred several times, I was transferred to a very helpful gentleman named William in redemptions who was able (I hope) to cancel the service. Now I am being told the refund will take 45 days. This is a complete scam- they charged her card within minutes of the initial call and even though I called and she called to cancel within 90 minutes. I am going to petition her retirement facility to switch away from Optimum asap and move to a more reputable company that doesn't prey on senior citizens.