Completely TRASH Completely TRASH! Horrible le support and less the mediocre service. Saving $20-$30 is not worth bundling up. Can't get a password sent to me via email because there customer service is close, and before they Reply: YES MY EMAIL IS CORRECT!!!!! Going back to At&t when I wake up to begin my day ( by the way, I work the PM's shift) so this why I'm posting this at 4am in the morning.

I have had the worst customer service… I have had the worst customer service I've ever received. After 6 weeks of answering the same questions over and over, receiving assurance that my service had been repaired. Sending me to Samsung who remotely evaluated my phone to be fine. They finally decided that the problem was with the service of my callers and I should tell them they needed to get service with their provider. Last straw was following directions of their tech left me with 2 phones that wouldn't work. After a few days of working things out I finally transferred to STRAIGHT TALK 3 days into my service period. My final bill is covering another 26 days of service. In fact I hadn't had service for the previous 6 weeks, however that is policy and CAN'T be adjusted. Just one last frustrating interaction with this inadequate and incapable company.

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.

WORST EVER WORST EVER! Coverage was not great and the number of times they had “issues” leaving me without a phone (once for 3 days!) were waaaay too many. The worst part was that after I cancelled them they continued to take $ from my account for two months! When I tried to get a refund I was told that they only give “account credit” refunds which of course was worthless to me DONT give this company your bank info!!!!

Threats of Collection after cancelling Mobile service with clear balance The rep demanded that I pay off my balance before my service could be canceled. So, I paid off the balance, and the rep canceled my service. However, I've continued to receive bills and have been warned that my service would be suspended. Subsequently, the warning letter has turned into threats that my bills would be sent to collections if I still don't pay. What a horrible, incompetent, and scary service!