Internet good Customer Care the worst! The internet service is the best that is offered here in Lufkin, TX but the customer service is way below par. I will not be using any other service due to this.

I have had the worst customer service… I have had the worst customer service I've ever received. After 6 weeks of answering the same questions over and over, receiving assurance that my service had been repaired. Sending me to Samsung who remotely evaluated my phone to be fine. They finally decided that the problem was with the service of my callers and I should tell them they needed to get service with their provider. Last straw was following directions of their tech left me with 2 phones that wouldn't work. After a few days of working things out I finally transferred to STRAIGHT TALK 3 days into my service period. My final bill is covering another 26 days of service. In fact I hadn't had service for the previous 6 weeks, however that is policy and CAN'T be adjusted. Just one last frustrating interaction with this inadequate and incapable company.

Optimum Mobile is the WORST company Optimum Mobile is the WORST company! First, they get the address entirely wrong on my account. 2nd, was told if I didn’t like the mobile service I could cancel anytime. I kept it for a month, didn’t want it anymore. Called, cancelled. Got a bill for the following month. Called, I TOLD THEN THE ACCOUNT WAS CANCELLED THE PREVIOUS MONTH ALREADY! Was told, “yes, it’s, no more bills.” ANOTHER bill came for the next month! I called AGAIN, cancelling FOR THE 3RD TIME! They charged me for 2 months, when I canceled 3 months prior! They told me some BS LIE, that “one (of my many!) calls dropped during the canceling, and they tried calling back.” That’s a complete LIE! BUYER BEWARE! Don’t use this crappy mobile service if you don’t have to! Verizon, T-mobile…anything is better than their crappy service. Ohhh, and how interesting, Optimum Mobile, you’re now in a class-action lawsuit for fraudulent charges!!!!! OPTIMUM. MOBILE. IS. GARBAGE!!! PROCEED WITH CAUTION, IF YOU PROCEED AT ALL!

Terrible Cell Phone Service, Great Wi-Fi The service at the location was great, but the service from the Optimum Cell Phone is horrible. I was offered a package deal on cell phone service when I purchased the Optimum Wi-fi. Being retired the $15 per month I would save by switching from Pure Talk to Optimum phone service sounded like a good deal - $10 off wi-fi and $5 off cell phone service. This, even though I was only getting 1 gig with Optimum whereas I has 2 Gigs with Pure Talk which gave me 5 star service. Bad mistake. Just a few things about Optimum: No ringing when I make a call, just silence until someone answers or a voicemail message. I called Optimum and also went by their office. Neither could do anything about it. No icon letting me know if I have VM. When I call VM, the first thing is to enter my passcode which is not easy to do. I have to hit the numbers just right or I get the same instructions over and over until I hang up, because if you miss it the first time, you get no more chances to get it right. If and when I get it right, a long message follows. Then the VM. Then a long message on all the options. Again, hitting an option number sometimes will never work. There are some more problems with VM. Also, when I get a VM followed by options (as to listen to the VM, delete and redo, etc.), it does not respond to my option, just keeps repeating until I hang up. I do not believe I can do a conference call. It was easy with Pure Talk, but I find no way to do a conference call with Optimum. Etc. To sum it up, the cell phone service is terrible. However, the wi-fi is fantastic.

EXTREMELY POOR SERVICE With Optimum mobile about two year. Stayed with them till now bc it's affordable. Service was not good from the beginning. Very poor phone strength. was sporadic in beginning so I stayed. Now it's outrageously awful. Constant dropped calls. problems calling out, getting incoming calls even checking voicemail I get dropped. Even if they offered the service free I would not accept it. Going to Visible. Hey Andre why would I need to contact you? Your service is clearly not fixable. I left and not regretting it. much better service with Visible.