Otterbox Defender / Samsung Note 20… Otterbox Defender / Samsung Note 20 Ultra. Within the first year the plastic case cracked in the lower right corner. It was replaced for free with the exception of the shipping cost. The replacement didn't last as long as the first one. The new case cracked in the same location. This time, the glass on the back of my phone shattered while still in the case. Otterbox will replace the case but not cover the cost of any damage to the phone.

Appalling Customer Support I tried to place an order and pay via PayPal. The system then wouldn’t process order stating payment failed yet it put hold on payment with PayPal. I contacted their customer service by email, had template response saying they would investigate and not to contact again. 22 days later the hold is still on and they emailed me today telling me to try and order again. Obviously I have since ordered from reliable supplier and all I want is the hold on my account released. Appalling customer service and lack of care.

Terrible customer service I ordered an Apple Watch case from the otterbox online shop 3 weeks ago. As I confirmed the purchase the page froze. The full amount was deducted from my bank account, but I received no confirmation email. I have sent 4 emails to their customer support but only received an automated email that says that someone will be in contact within 72 hours. It’s been 3 weeks and no one has been in contact. For such a big company otterbox has terrible customer services.

Don’t be put off I ordered a case for my iPhone and then read the reviews on this site. I begun to think id made a mistake but a week after ordering my case it arrived by EVRI in perfect condition. I received an email with a tracking number and EVRI contacted me when they received it. Don’t let the negative reviews put you off and the case fits my iPhone perfectly.

Screen protector film for S23 Screen protector film for S23 is absolute garbage. Instructions aren't clear, the various tabs and covers attached to the film don't come off properly when trying to install and the result was about as smooth as the surface of the moon. Went in the bin. Ridiculously expensive for what it was and a high standard delivery charge.