Recent purchase, Mifo gen 2 Plus… When I bought my headphones ( I used Apple Pay for the purchase), I did not receive email confirmation. It took me a while to find out how to contact the Customer Support team. They were prompt and courteous, and reassured me everything is in order, however, they could not provide me tracking number, nor they send the confirmation for the order. I read some quite bad reviews and to be honest, I was thinking this story won’t end well. However, the headphones arrived around a week after my purchase and on first try, they are remarkably better then the first generation of Mifo, which I used for about 3 years. So the Customer Service was OK, but there may be something on the tech side that needs addressing to improve the purchasing experience. I’m based in Ireland, so a delivery inside a week is pretty normal.

MiFo inner earbuds, rubbish. My MiFo inner earbuds have never paired easily, its always a drama (android and Apple same story). The battery life is rubbish and gets worse within a year. Now one bud doesn't work at all. Out of warranty now sadly, ticked over 1 year. Save your money and try another brand.

Disgusting company! I bought some earbuds from mifo in August 2023. A few weeks later, when they still hadn't arrived I contacted them. I tried the chat, email, every way I could. No joy. Eventually they responded and told me the colour I had ordered was not available and they didn't know when it would be. They asked if I would like another colour. I said no and could I please have a refund. No response. 2 days after this exchange I had a notification that they had been dispatched. I received the incorrect buds at the end of Sept. I sent them back, at my own expense, and they were received by Mifo on 8th Oct. Over the next 6 months I emailed them on a weekly basis demanding a refund. I would be told it was being dealt with, week in and week out. I eventually tried the Mifo.Au customer services and nearly 7 months after they received the buds back I GOT A REFUND!!! How disgusting that they would have happily seen me out of pocket by £90 and that they thought they could fob me off with another colour. Avoid these people at all costs.

If I could leave zero stars I would. Avoid! If I could leave zero stars I would. Headphones (earbuds) lasted about 10 days. Then the problems started. No customer service at all! Took weeks to get the address to send earbuds too. Then nothing! They have now had earbuds for 3 months and no refund or replacement. Horrendous! Avoid!

Bought mifo earbuds 18 months ago Bought mifo earbuds 18 months ago. Have had continued issues with charging and now a single charge only lasts 20 minutes. This is particularly disappointing given the exceptional charge times advertised. Have also given up trying to contact mifo. They do not have a contact email and their online chat bot is a complete waste of time. In short the high cost and good reviews are completely unjustified. Strongly advise buying from this unreliable company.