Pleasant customer service So far so good. My rep was Billy Johnson and he explained the delivery service, the protection plan and the white glove service. I normally don't take protection plans but since their price was so much lower than the big box stores, the protection plan was basically no cost and if claims are made against it, then 1/2 the cost is refunded back.

Why Doesn’t Anyone Make Quality Appliances I remodeled my kitchen, four years ago, purchased all new kitchen appliances, fridge, double oven, cook top, dishwasher, microwave. The Whirlpool double oven was replaced, within the first year. It took Home Depot months to replace it, even though I bought extended warranty,. I went 6 months without ovens. The Samsung dishwasher is the worst dishwasher I’ve ever owned. It’s been repaired, twice. The Samsung refrigerator has had two broken plastic parts, inside the fridge, the ice maker is broken, the fridge is making a different noise, mold is growing in between the plastics the drawer is made of, (there is no way to take the drawer apart). The LG stove top works well, but the knobs have broken and melted. I spent thousands of dollars for crap appliances. I would gladly take back my 20 year old appliances. I’m a 64 year old woman, it’s just my husband and myself, living here, so my appliances don’t get rough use or overuse. I will be buying new again, within the next year. I will NEVER buy anything from Home Depot, and will not purchase any of these brands again, except Whirlpool.

The Joke is On Me - Samsung - 2.2 Cu. Ft. 12-Cycle High-Efficiency Samsung front load compact washer (2.2 cu capacity) warranty is a nightmare. Having over 7 weeks without a functioning washer, another 'service' is scheduled in a week totalling 6 attempted repairs to date. Not only can this washer not be repaired, Samsung, insisting upon continuing this charade and not providing any consideration for its customers, by continuing to schedule service techs into my home during this Covid 19 pandemic. With little recourse I have used a wash and fold service in our area weekly averaging $125 each use. Please think twice about purchasing a Samsung washer. If something goes wrong with the machine, you will join me in my nightmare.

Buyer beware Frigidaire Purchased a Frigidaire microwave in July 2017 along with 3 other kitchen appliances.After less than 3 years of very light use it completely quit on me. Other microwaves I’ve owned lasted about 20 years. When I contacted Frigidaire to say I wasn’t satisfied with the microwave I was first transferred to a disconnected number. I called back and basically was told to call a repair person. Repair people change $100 just to come out. Frigidaire basically told me “too bad you’re out of luck”. Will NEVER buy another Frigidaire product. BUYER BEWARE!!!

Bad sales and service Ordered a electric range oven from this place at 12/2015, The website shows the item is available all the time, Delivery time is suggested for 15 to 20 days, My delivery has been delayed few times, finally the delivery date is confirmed two months later but, broke promise again. I don't trust this company any more and cancelled my order. You can open a account at this web but, you can not log in your own account, the only way is phone call, You make a call to sales or to service you will talk to the same person the only one person and 30% chance you get a recorded message. This must be a one person operated business. Many other review from different site say to this place use one word: Fake !