I spent well over $ 12,000 on kitchen… I spent well over $ 12,000 on kitchen appliance in 2014 on top of the line Wolfe stove/ovens and Sub zero refrigator. I'm a single retired gentleman who does very little (I mean maybe once a week) and called to service my sub zero routine maintance. That went fine but my burners were not igniting. Long story short I had to purchase 2 burner unit at over $480 TO FIX STRIKER Tech couldn't explainit--said very unusual -never say problem before. Builder said he talked to store to see if they would cover cost--6 weeks later still no answer BUYER BEWARE BUYER BEWARE NOT REPUTABLE COMPANY, i CAN'T AFFGORD TO DO BUSINESS WITH A COMPANY LIKE THIS--CAN YOU

Good reviews are deceiving. Delayed shipping. Ordered washer & dryer on 6/7/15. I received my order on 6/30/2015. After speaking to customer service at least 10 times. They only responded after originally posting a bad review. They requested to me to take down the bad review in return for extended factory warranty for an year. They also agreed for a price match with home depot. Over the next few months I exchanged emails with the customer agent for the price match refund amount. He told me that the check will be mailed to me in a month and that did not happen until now.

All talk Waited FIVE WEEKS for a microwave and it arrived damaged. Going on three months now from original date of purchase and I still don't have the appliance. The salesperson that I dealt with is a smooth talker that tells you what you want to hear but that is as far as it goes. I have requested a refund and am going to buy the appliance from a legitimate dealer. I looked up their address on Google streets. It looks like a used appliance store with a different name. Should have gone with my gut. Avoid these guys!

Customer service problems; perhaps some growing pains These guys do not respond quickly to emails or phone calls (2 day response time), do not provide ship dates. 3 weeks later, still waiting, with no updates. Order status displays "no information available". Cancelled the credit card I gave them, cancelled order. I did get a call from the store manager. He was very apologetic, and wanted to make things right. For me, however, that ship has sailed. I deeply appreciate his sincere effort in calling, I know calls like ours are not easy, or fun. As mine seems to be the only even half negative review here, maybe you'll have better luck.

New range purchase with ease Billy was extremely helpful with our recent purchase of the Samsung Chef Collection Induction Range. After waiting forever for an local dealer to even give us a quote. Billy give us very a combative price and set everything up within just one hour. Now we are just waiting for the new range. Can't wait to test it out with induction technology now.