Bad support Terrible support experience - I've been unable to use my scooter safely for 5 months. Took 3 months for them to produce a return shipping, it's been 2 months of it sitting in the support queue. The support staff is absolutely useless, no matter who you deal with. Segway, put your act together! I'm pretty sure it's one of the worst companies to deal with. an update as of 3/23/2022: I received a replacement from Segway, thus updating the rating to 3-star.

Horrible customer service Horrible customer service! Ninebot arrived with slight leak in front tire. Bought it from Amazon for basically full price from a legit company, and they said sorry…not an authorized dealer. Then want $75 to replace the tire. Go to hell. I’ll never buy another Segway anything, and I was debating about upgrading. Sorry Segway, you’re out of that running. Never again.

Worst customer service ever Worst customer service ever! Constantly chasing for my faulty item to get sorted, less than 6 months old and the handlebars are loose and leaking paste from frame. I have now been told that repair will be 15 days and you are not provided a replacement. My son needs this to get to and from work, they are not interested. Don't bother purchasing from them!

Worst customer service,$1100 xmas… Worst customer service,$1100 xmas present that is going onto 3 months without repair.customer servive agents will lie to your face saying they cant find emails or you have sent the same vid that clearly has a dif file number to drag things out further.Took my bike repaired nothing and sent it back not working and have now ignored my emails for 2 weeks.bike repairers refuse to answer phone or return messages .

Good afternoon unprop Good afternoon Yes I got worse costume service ever They just laugh at me ! Didn’t listen what I say . The agent talking to his co worker and I didn’t think he know I was try to have proper conversation to resolve a problem. He just laughs and have monologues to himself I bought 6 Segway in pass 7 year unfortunately it’s the last BRAVO!