Abysmal Customer Service My SE7 noise cancelling headphones were great when they worked, but they suddenly ceased charging. I have not exposed them to damage, force, or any fluctuating temperatures. Good news that I'm still under warranty, right? Wrong, you cannot get ahold of anyone. I've received no response from my email, form submission, or message on Facebook. I called the number and although the person who answered was nice, she took my information and then quickly told me she would have to pass it along to someone who could help and hung up. What the hell? Why would you have someone answering phones that cannot help you? What a dysfunctional company.

The reality and sadness Honestly, I’ve ordered like a week ago, still haven’t got my E9s FROM PRIORITY DELIVERY, I wish I would’ve gotten them sooner, I feel like they could be a great company if they would respond to their customers. And the 24 - 48 wait for the shipping or any notices never happens. I just hope I get the E9s soon 🙏. Maybe if I get them , I’ll leave a great review on the headphones themselves, but for now ima just hope I get them soon. As of November 16, I will soon file a dispute for my order if I don’t get my headphones or at least a shipping update by today. I’m very disappointed that I fell for this company’s games.

I ordered 2 smart watches with blood… I ordered 2 smart watches with blood sugar tracking capabilities. I have tried to contact them numerous times, to no avail. I tried the phone number that is actually in NY. I am totally disgusted with this company. I doubt I will received a credit even though they are paid for. One start is for prompt shipping, nothing else.

All measurements are way way off A nice looking watch, but don't rely on anything other than the time and date. The Bp, Bs, workouts, sleep measurements etc. are just way off, maybe as much as 30%. But because they have stolen all your personal information, its a victory for them. I've tried 2 support emails and their official site messaging and no answer regarding my request for return. The delivery date may be intentionally delayed so that it's impossible to protest your charge card when you've already paid. This is fraud even China might not approve of....

Well at least I received my product… Well at least I received my product quickly unlike some. I wasn't happy with them and have tried for a week to return them but haven't gotten any reply. Wish I'd had Trust pilot reviews before i bought. After re-checking Cowins website reviews they are obviously fake. Installed trust pilot extension to hopefully avoid bad sellers in the future. :(