Cowin Audio is a scam! Do not buy! They don't respond to costumer support emails!! I purchased Cowin E7 headphones in August of 2022. As per Cowin's warranty policy if you purchase from their website your purchase is secured under a two year warranty. About a year after my purchase (July 2023), the audio went out in my headphones. I have been attempting to contact their email help line for nearly a year at this point. I have never received a response despite sending four emails. Their email is the only contact line listed on the COWIN website.

Abysmal Customer Service My SE7 noise cancelling headphones were great when they worked, but they suddenly ceased charging. I have not exposed them to damage, force, or any fluctuating temperatures. Good news that I'm still under warranty, right? Wrong, you cannot get ahold of anyone. I've received no response from my email, form submission, or message on Facebook. I called the number and although the person who answered was nice, she took my information and then quickly told me she would have to pass it along to someone who could help and hung up. What the hell? Why would you have someone answering phones that cannot help you? What a dysfunctional company.

Scammers all the wa Scammers. I ordered a pair of wireless earphones that never arrived. Took my money. No shipping updates, no dispatch, no tracking numbers, no replies to emails, calls, social media, nothing. If you check their socials you will see hundreds of people commenting asking where their products are. I feel like an idiot for not doing more research, but I’d had a pair of their headphones in 2019 which were great. My guess is the company went bust, but the parasites are still taking payments Just don’t do it. I’m trying to get my money back from my card company but I’ve accepted the money is probably lost.

Similar to many others here Similar to many others here - I ordered a replacement pair of E7s after using mine daily and loving them...but no delivery two months later, no response to any customer service emails...nothing.

Great product but absolutely awful Customer Service Great product but absolutely awful customer experience. I bought a pair of headphones that arrived and worked as expected. However, they don't fit me right and were uncomfortable so I wanted to return. Good luck. I've tried emails, the refund form, phone calls, and anything else I can think of to no avail. Seems like this company only creates products while everything else is sham. I'm completely done with Cowin.