Refund promised, then ghosted Expected: took longer than planned to arrive (no big deal) Unexpected: the quality was nothing like what is shown on the website/indiegogo campaign Criminal: I sent the camera back, was promised a refund, 2+ weeks later, it hasn't arrived. I was told it was imminent. Now they're not responding to emails. DO NOT BUY THIS PRODUCT

On Thursday 13th July On Thursday 13th July, me and my family were supposed to visit Onhwa Lumina. That evening was cancelled due to the weather. We got in contact and asked if we could have a refund. They advised that they do not give refunds. Really disappointed in their response when they cancelled. This is daylight robbery!!

Fake product ads, return to Taiwan I ordered the camera and found the quality to be NOTHING like advertised. I literally had a side-by-side of my 7 year old Logitech C920 and the lumina and the lumina was pixellated and off-coloured. I played with the settings for half an hour and still couldn't get it to look at all reasonable. Also whenever using the background blur there is a halo around me unlike anything on their website. Clearly the website videos are faked. WORSE they want me to pay $100 to return it to Taiwan when it was shipped from within the country.

LUMINA IS THE WORST!!! Never buy from this people, I ordered a dip nail kit in January but I choose the option of paying after receiving, I received the product in April after I had ordered somewhere else..now they don't want the product back but they want me to pay.i thought the company was Swiss based but its from China..Trust me when I say companies like Amazon,temu,shein are much better than this lumina guys

Avoid this company! I’d give 0 if I could! Same as some of the reviews below, lumina sent me the wrong brand of breast pumps. They were sent back unused to China(!) at a cost of £27 back in July - their website states UK and USA ops but products sent from/to china. We’re now in October and the company still haven’t refunded me and they have now stopped responding to my emails - I had the same response every time ‘finance department are looking into the refund’. I’ve had to contact my bank in an attempt to do a chargeback.