Worst phone service Worst phone service. They have been overcharging me for years. Finally I change to a T-Mobile, and att is still charging me. Spoke to about a million people. I have been hung up on, given wrong numbers. And basically so frustrated with their customer service. Don't use them.

Poor service My phone stopped working so I went to an at&t store & was told my phone needed replaced & they were not allowed to open the new one until I paid for it?? So I paid for it & after they opened it they still would not work so they told me my account was that old that it was discontinued & I would need to open a new one?? But after I said I was going to leave & contact AT&T direct they finally got the new phone working under the old plan I was told but I still paid for a new phone I d id not need (would not take it back because it was opened) now I get my first bill since I was there & it is all screwed up & can not talk to anyone in the US on the phone to get it taken care of VERY POOR SERVICE if you are thinking about AT&T look else where after 20 years they could care less. Run & do not look back

Worst company ever 1. Poor customer service: The level of customer service I have received has been abysmal. 2. Deception during sales: I was misled at the time of purchase. 3. Inability to pay off device: Despite trading in an iPhone 13 Pro and attempting to pay off the new device in full, I was told it wasn't possible without continuing to pay $5 per month for 3 years. 4. Poor signal reception: The signal is consistently weak or nonexistent in my area. 5. Lengthy duration of service: I have been a customer for 7 months and these issues persist. 6. Inability to activate additional eSIM: I need to activate another eSIM on my iPhone 15 Pro Plus for work purposes, but I was informed by AT&T that this is not possible until the device is fully paid off. 7. Unwillingness to resolve issues: Despite my attempts to address these issues, there has been no satisfactory resolution. I find it unacceptable that a company of your size engages in such deceptive practices. I demand immediate action to rectify these issues or I will be forced to take legal actions.

AT&T IS THE WORSE! AT&T IS THE WORSE!! Every time I call they can't find my account, even with an account number. My internet has never worked correctly. I need ONE cable replaced and she told me to take a picture of it, take it to the store and get it. I CAN'T REPLACE IT MYSELF. So, she can send out a tech for $99 (because it's like an entire install) then changed it to "no it's a wiring issue so it's $150" I need one freakin' cable AT&T!!

WORTHLESS FRAUD SUPPORT I have been trying to contact AT&T for a week to report a fraudulent account someone opened with my SSN. The fraud department's phone menu hung up on me three separate times. I called their general support center to try to get help, and they redirected me to the fraud department, saying to give it a day or two, and that there must be something wrong with the phone lines. I thanked them for their help and called back the fraud center a day or two later. When I called the fraud department back, it was impossible to get a human being on the phone. Their AI spoke to me and told me I could go to the website and file a claim there. Tried several different options in the phone menu, but to no avail. Ridiculous. Why have a fraud department at all if its just an AI? (Which couldn't help me at all, BTW) SO frustrated. Glad I've never been an AT&T customer.