My data was breached My data was breached. I found out when Farmers Branch police called, I have a police report, proof that 40+ inquiries are on my credit report, my score has dropped 90 points, and I can no longer purchase a house. 1st call, they blind transferred me to experian. 2nd call, They told me to contact local law enforcement. I spent $700 protecting my credit. This company is evil.

Very Disappointed Customer First my email address was hacked then I changed the primary email, then I noticed they changed it back to the old primary email. Which I asked them to remove the old email from my account which they never did. My wi-fi on my pc is 2.4 when it is supposed to be 5ghz. I received a duplicate phone number however, the business that I received the duplicate number changed their number after I contacted them. They do not like to respond by email to complaints they prefer to call and then it's your word against theirs. I am not interested in going to another company, they should just fix the issues and try to keep their especially long-time customers. Now, I do not want Fiber, I am satisfied with the service I have now. Well, I received a notice that they are charging $5.00 more for internet, and I do not have Fiber. No excuse for the increase. The service was hacked, and they sent out a letter informing the customers, now they want to increase the internet service. Not good customer service from At&t. My former router modem which I received was not refurbished it still had old customers information such as parent child safety which kept me from making changes to router modem, so I just sent it back and received a replacement. What are they doing to retain their customer's? No Senior citizen discounts. lol Just expect better from them especially since my bills are up to date not that it makes a difference. Well, I will be checking out other internet services as of now!

I had my mobiles ported over to another… I had my mobiles ported over to another company going on a year ago. Yesterday I recieved a call from a debt collector stating that i owed them $216.00. I have call several times a talk with some smart ass people there and still no resolution. I have proof that i had service with another provider and AT&T are billing me of a service that I DID NOT HAVE. They stated its because i canceled service during a billing cycle and they do mot prorate there bill. These thieves have turned my account over to collections and i now have this on my credit report. AT&T is performing unfair billing practices and there customer care (so called ) are not worth my time. If there are enough people who are or have had this same issue we can start a class action lawsuit for the ruining peoples credit and billing for a service that they did not supply. I am in the process of filing a complaint the the Secretary of States office at this time. Anyone who may read this please keep in mind that we where there customers for 28 years and now they are trying to screw everyone that they can.

AT&T IS THE WORSE! AT&T IS THE WORSE!! Every time I call they can't find my account, even with an account number. My internet has never worked correctly. I need ONE cable replaced and she told me to take a picture of it, take it to the store and get it. I CAN'T REPLACE IT MYSELF. So, she can send out a tech for $99 (because it's like an entire install) then changed it to "no it's a wiring issue so it's $150" I need one freakin' cable AT&T!!

Poor service My phone stopped working so I went to an at&t store & was told my phone needed replaced & they were not allowed to open the new one until I paid for it?? So I paid for it & after they opened it they still would not work so they told me my account was that old that it was discontinued & I would need to open a new one?? But after I said I was going to leave & contact AT&T direct they finally got the new phone working under the old plan I was told but I still paid for a new phone I d id not need (would not take it back because it was opened) now I get my first bill since I was there & it is all screwed up & can not talk to anyone in the US on the phone to get it taken care of VERY POOR SERVICE if you are thinking about AT&T look else where after 20 years they could care less. Run & do not look back