Scammers Scammers! They have representatives all over in departmental stores promising customers gift cards if they purchase a line with them. But the gift cards never arrive. We made multiple claims and after several calls to AT&T Rewards Centre, Billing & Sales Department they finally tell us that we aren't eligible for the card. Wasted our energy & time only to get scammed. Utterly disappointing service. Don't believe the sales reps they have in departmental stores. Never recommending this service line to anyone.

AT&T Billing AT&T Billing - fraudulent AT&T promised the bill is $80 flat for services. However when the bill showed up it is $10 more. I called customer service, and the customer service says they added a package that I never requested. And the bill will be lower next month.

Absolutely horrible Absolutely horrible. Switched to AT&T before deploying with the Army and they promised me I could suspend my service and resume when I got back. Long story short I was lied to by several employees and am now stuck half way across the world with a $680 phone bill for the next 9 months. I have spent countless hours on the phone with customer service and many other branches and have been told there’s nothing they can do. I absolutely frustrated and would never recommend this service to anyone.

AT&T IS THE WORSE! AT&T IS THE WORSE!! Every time I call they can't find my account, even with an account number. My internet has never worked correctly. I need ONE cable replaced and she told me to take a picture of it, take it to the store and get it. I CAN'T REPLACE IT MYSELF. So, she can send out a tech for $99 (because it's like an entire install) then changed it to "no it's a wiring issue so it's $150" I need one freakin' cable AT&T!!

Worst company ever 1. Poor customer service: The level of customer service I have received has been abysmal. 2. Deception during sales: I was misled at the time of purchase. 3. Inability to pay off device: Despite trading in an iPhone 13 Pro and attempting to pay off the new device in full, I was told it wasn't possible without continuing to pay $5 per month for 3 years. 4. Poor signal reception: The signal is consistently weak or nonexistent in my area. 5. Lengthy duration of service: I have been a customer for 7 months and these issues persist. 6. Inability to activate additional eSIM: I need to activate another eSIM on my iPhone 15 Pro Plus for work purposes, but I was informed by AT&T that this is not possible until the device is fully paid off. 7. Unwillingness to resolve issues: Despite my attempts to address these issues, there has been no satisfactory resolution. I find it unacceptable that a company of your size engages in such deceptive practices. I demand immediate action to rectify these issues or I will be forced to take legal actions.