After 28 years as a AT&T client this is how I’M treated Unfortunately, I see your reviews already have your company in the toilet. I’ve put up with this company since 1996. I called AT@T as I received a memo that my data has expired. I explained to the rep that I had a lot of roll over. But apparently the extra data roll over goes away after 12 months. My new period begins on the 7th so I asked for her to give me 1 GB of data to hold me over since I needed my IPad for business reasons in a couple days. So what does she say. She says that AT@T won’t allow for that request. She can only sell me the unlimited plan. I explained to her that I’ve been paying for 4 lines for over 20 years and have been with them since 1996. I don’t need the unlimited plan. I never will need the unlimited plan. She confirmed that I was indeed with AT@T since 1996 and thanked me for my loyalty. But unfortunately, she was unable to help me unless I switched to unlimited data. AT@T has to be the most incompetent, idiotic company ever to treat a customer that pays their monthly bill like clockwork. Let’s see $145 per month times 12 months times 28 years equals $48,720 that they have made from me. Apparently, loyalty means nothing to these stupid people that don’t have a clue how to retain their most important base of clients. So pay attention all you loyal AT@T clients. If they have no loyalty to me, they could care less about you too. May I suggest that if you have AT@T, you find another carrier as I am now. To all you stock holders of AT@T, is this really a stock you want to hold onto? Apparently. No one taught this new generation of top executives about retention and loyalty base. Maybe a loss of shareholders and customers will make them think again when a long time customer asks for a favor of a $10 GB of data to hold them over until their next billing statement.

It's Saturday April 27th 2024 It's Saturday April 27th 2024. I have spent nearly 3 hours.. TRYING-to get a SIMPLE issue resolved!!! The first problem is that AT&T's MENU and AUTOMATED SYSTEM-does not WANT us to actually get through-to a REAL LIVE PERSON!! Out of 11 attempts? I was told the THREE measily times I actually GOT a 'live person' that they had to 'connect me to someone else' where-in I was subject to MORE 'music' before being hung up on! I stuck with AT&T now for many years and as they are one of the HIGHEST priced companies.. I am thinking it's time to CHANGE!!!!!!

Worst scam ever Worst scam ever. Switch us to fiber at home and business just to price gouge us for $700 in a month between the 2. I would think there's a federal investigation into this and a class action lawsuit already. They farm customer service out to foreign countries. The people they likely only pay very little to for cheap labor. No internet at home for 4 weeks due to all this. Business net constantly going down and after 2 months our landlines doesn't work.

WORTHLESS FRAUD SUPPORT I have been trying to contact AT&T for a week to report a fraudulent account someone opened with my SSN. The fraud department's phone menu hung up on me three separate times. I called their general support center to try to get help, and they redirected me to the fraud department, saying to give it a day or two, and that there must be something wrong with the phone lines. I thanked them for their help and called back the fraud center a day or two later. When I called the fraud department back, it was impossible to get a human being on the phone. Their AI spoke to me and told me I could go to the website and file a claim there. Tried several different options in the phone menu, but to no avail. Ridiculous. Why have a fraud department at all if its just an AI? (Which couldn't help me at all, BTW) SO frustrated. Glad I've never been an AT&T customer.

I had my mobiles ported over to another… I had my mobiles ported over to another company going on a year ago. Yesterday I recieved a call from a debt collector stating that i owed them $216.00. I have call several times a talk with some smart ass people there and still no resolution. I have proof that i had service with another provider and AT&T are billing me of a service that I DID NOT HAVE. They stated its because i canceled service during a billing cycle and they do mot prorate there bill. These thieves have turned my account over to collections and i now have this on my credit report. AT&T is performing unfair billing practices and there customer care (so called ) are not worth my time. If there are enough people who are or have had this same issue we can start a class action lawsuit for the ruining peoples credit and billing for a service that they did not supply. I am in the process of filing a complaint the the Secretary of States office at this time. Anyone who may read this please keep in mind that we where there customers for 28 years and now they are trying to screw everyone that they can.