Criminals Our entire company uses sprint. Our phones are not working. Always roaming, calls don't come through, getting sent to some Verizon message about entering a credit card to connect the call. T-mobile is clearly behind this since the merge. Our representative told us our phones would be unaffected, but service goes out daily for hours, and has been happening for a while now, but gradually has gotten worse. It's criminal, and now I'm going to keep writing and posting about it constantly, because that's all I can do.

I've been a customer since 2005 I've been a customer since 2005, I inquire why my bill is always so high ...(2 phone lines $280 a month) in September 2022 I went to a tmobile location and the gentleman basically told me I get charged for the phones monthly even when we had the phones for 4+ years, What most upsets me, is that every time I contact a representative I get told different "stories" every single time ..it's so very frustrating I feel for 17 years I've been over charged by hundreds of dollars each year! They need to have a Meeting with ALL ASSOCIATES to get their facts straight. I'm beyond disgusted with sprint/ team mobile

Awful Wait times are horrendously long. Customer service is usually polite but I always get someone who's outsourced so there's inevitably a language barrier. Calls take way longer than they should -- the last two calls I made should have taken 15 minutes, tops, but they stretched out to 45+ minutes. Seriously considering switching my service because I am just so consistently frustrated.

Absolute garbage Absolute garbage, nothing but a bunch of lies from any customer service rep( and I've talked to probably 20 of them). Don't believe a single word you hear and under no circumstances switch to any "better" plans they are advising you to. It will ended costing you more money.

Honestly they need to be put out of… Honestly they need to be put out of business. Includes T-mobile. Broke my phone, won't allow me to cancel my plan because I need access to my account, cant access the account without the phone, will not help me resolve the issue unless I visit their store. Over-complicate everything. Charging me for 6 months for service I'm not using.