Angela
GBDO NOT BOOK WITH THIS COMPANY!!!! DO NOT BOOK WITH THIS COMPANY!!!!! This was the absolute WORST experience I could’ve had with any moving company. I moved across country from Nebraska to Florida with my family back in December and had our things in storage until May when we found a home. It took a month for me to get my things, my contract was not at all written how we discussed and was REREAD to me. Booking was soooo easy because this company was just trying to take my money. I was trusting that the manager, Colton (who I have tried to reach out to MANY MANY times, via phone, email, call back, left a voicemail — everything) was doing everything and helping with what was in my best interest however my dates were wrong on the paper: put down Friday/Saturday when we specifically talked about Saturday and Sunday bc it’s when we’d be in town and when I called about that confusion 6 days prior to getting my things picked up, he was never available for an entire week so I had to pay over $100 to expedite my storage key to the ONLY person I have left in NE and inconvenience HER to be there when the movers got there since I wouldn’t be there until late Saturday. Then for storage size: we specifically talked about my storage unit being 5x5 which is 500 cubic feet therefore the movers added an ADDITIONAL $2100 to my costs which is unacceptable and overall well over what I would have paid on a uhaul. Because “300 cubic feet is what was in the contract” And they need to “box the things that weren’t in boxes” but half the boxes I “paid additional” for just had MY BOXES INSIDE THEIR BOXES. when I called to discuss the costs, I couldn’t get ahold of anyone for over a week. When I finally got ahold of Colton he told me he was out of the office and he would call me the following day at 10:30am….. 3 weeks ago and STILL haven’t received that call. On top of all these inconveniences, it took us 4 weeks to get our things. They explained the 11/10 rule for drivers being on the road and then resting but not that my stuff would be SITTING AT A WAREHOUSE for 3 weeks just waiting for ANOTHER truck to pick it up. Horrifying experience, my things came broken, ALLL my plates and cups were all SHATTERED like crystals. Best part was when I got a call from the “owner” i was told they could refund me $500 ….. that is a LAUGHABLE amount that’s almost $200 less than what I paid for the DEPOSIT ALONE. I spent WELL over $500, being a single mother, buying things for my home so my children can have a HOME while we waited WEEKS for their beds, rest of their clothes, etc. Ridiculous. I need a FULL refund because of how incompetent, unprofessional, lack of care for their customers they have….. and no one in that company seems to be available to take my calls anymore because they don’t want to give me my money back.
Cherrelle M
GBYou’ll pay double your original quote Do not use All Mighty Relocation for out of state and long distance moves. I was contacted by a sales person who bragged about their amazing reviews, but check out the complaints on the Better Business Bureau. The sales person took down a list of items I would be moving and an estimate of the number of boxes I'd have. At this point I was about 1 month out so I didn't have an exact number. The sales person said i would have plenty of space based on my estimates and could go well over before any additional charges would occur. At this point I had to pay a nonrefundable $600 deposit to schedule the move. They called me the day before the movers would arrive to confirm the items I would have. I estimated a few additional standard sized table lamps and a few more boxes (remember, I was told I'd have plenty of room if there were additional items since I was only able to estimate). The new sales person told me I would then need to purchase an additional ~$400 worth of space. I've already paid the deposit and i had to move the next day so I had no option but to pay it. All mighty relocation contracted out my move to Prime Relocation, which has 1.8 star reviews on google. The movers come and tell me before even putting my boxes on the truck that I would need to pay an additional $1000 on top of the payment I owed at the time of pickup. This is because the movers put down all medium boxes (they didn't ask what size boxes I had). I believe this was to keep my initial costs down so I would book with them and then pile on the surprise charges. They also charge for long distance walks to the truck over 75 ft and any stairs above 7 steps. This was extremely frustrating. At the point of them dropping my items off at a new location, the driver of the truck pulls up and can't do anything because the movers said they went to get something to drink. They never came back. The company scrambled and found one random guy who clearly wasn't a professional mover. They literally moved one item at a time and it took over 5 hours for a 2 bedroom apartment. I also had to pay an additional $275 for the stair charge. Overall my costs essentially doubled what I was initially quoted and totaled nearly $4,000. I would NOT recommend using their services.
Celeste Coston
GBDo not trust this moving broker to secure a qualified moving company to handle your move On Oct 2 was contacted by Andrew Garcia to facilitate our move from AZ to TN and gave him a $4957.16 deposit check which he requested to secure our move Nov 1-2. I started asking Oct 7 who the moving company would be picking up and transporting our furniture etc. and stressed to them the nightmare our daughter was going through with S & M Relo based out of Ohio (google this nightmare company, tv investigations on them etc)who had picked up their furniture etc. and still to this day they are without beds including the baby’s crib all missing, along with other missing and broken items. Along with jacking up the cost to double. She used a different broker. Was assured by Miranda in customer service as well as Andrew Garcia and Jack O’Brian operations manager I would have a smooth move and quality assurance would reach out with the moving company as it got closer. On Oct 28 I was going over final inventory with Nick Lane at All Mighty and again asked who was coming, was put on hold and he then told me it was S & M Relo that was handling our move. Was beyond upset and they told me they were the best available. Felt trapped as our house was closing and we needed to vacate. Got off the phone and scrambled to find another mover on my own. On Oct 30 after the moving company left our house after going over our inventory and we had secured them to do our move, I called Miranda to cancel and emailed her links to S & M Relo investigation tv interviews etc. Miranda agreed to refunding us our deposit less 20% we agreed to pay for any work they had done. But no way were we going to hitch our wagon to that nightmare moving company. She said she would call me back just needed to work out how they would repay me. When she did not call back I called her. She then said she talked to Adam Green (dispatcher) and he said No Refund because of short notice in cancelling. Tough to cancel sooner when they do not disclose who will be actually handling your move. Also they never even told S&M Relo the move was cancelled. They called me evening of Nov 1 to tell me what time they were planning on coming Nov 2…shows how much respect All Mighty Relocation have for the companies they use. Also when I tried to call Andrew Garcia, his phone # was answered by a Andrew who then tried to tell me he was not Andrew Garcia, that guy was fired or something he said. No one in management or in charge will talk to you. Don’t be swindled or taken advantage of. You can find your own movers without a broker
Barn Lady
GBRIP OFF Not Good Well where do you start. This move cost 2x's the quote in the end. My belongings were.held for a month in storage, movers requested cash refused a receipt, lost or damaged over $8000 in belongings. Will not.except claim as I don't have receipts. And the moving company is now out of business. Does.the broker.stand up and except any blame? No but they are the ones.who hired.the.movers not me. Run!
Clarence Curtis
GBGreat Service! Sawyer and Gael did a great job. They were fast and efficient. They also took care of the very last-minute changes with no problem.