Cherrelle M
GBYou’ll pay double your original quote Do not use All Mighty Relocation for out of state and long distance moves. I was contacted by a sales person who bragged about their amazing reviews, but check out the complaints on the Better Business Bureau. The sales person took down a list of items I would be moving and an estimate of the number of boxes I'd have. At this point I was about 1 month out so I didn't have an exact number. The sales person said i would have plenty of space based on my estimates and could go well over before any additional charges would occur. At this point I had to pay a nonrefundable $600 deposit to schedule the move. They called me the day before the movers would arrive to confirm the items I would have. I estimated a few additional standard sized table lamps and a few more boxes (remember, I was told I'd have plenty of room if there were additional items since I was only able to estimate). The new sales person told me I would then need to purchase an additional ~$400 worth of space. I've already paid the deposit and i had to move the next day so I had no option but to pay it. All mighty relocation contracted out my move to Prime Relocation, which has 1.8 star reviews on google. The movers come and tell me before even putting my boxes on the truck that I would need to pay an additional $1000 on top of the payment I owed at the time of pickup. This is because the movers put down all medium boxes (they didn't ask what size boxes I had). I believe this was to keep my initial costs down so I would book with them and then pile on the surprise charges. They also charge for long distance walks to the truck over 75 ft and any stairs above 7 steps. This was extremely frustrating. At the point of them dropping my items off at a new location, the driver of the truck pulls up and can't do anything because the movers said they went to get something to drink. They never came back. The company scrambled and found one random guy who clearly wasn't a professional mover. They literally moved one item at a time and it took over 5 hours for a 2 bedroom apartment. I also had to pay an additional $275 for the stair charge. Overall my costs essentially doubled what I was initially quoted and totaled nearly $4,000. I would NOT recommend using their services.
Portia Moore
GBI Tried to officially cancel my move… I Tried to officially cancel my move with a refund for the following reasons: 1. I was not informed from Sonny that every item needed to be listed on the contract. I was rushed and was not explained the entire process. 2. I was called by Nick who wanted to charge me based on a storage size and I did not understand that process. The price went from 2900 to 8,000. Nick initially told me 10,000 for this move. 3. If I cannot get my refund I will like to appeal and call the manager or CEO of the moving company and explain what happened to me during this process. No one sent me the information 4. I called several other companies with the exact items in the storage and the storage size and no one quoted me over 4, 000. 5. I understand the contract policy with no refund after 72 hours but I have a legitimate reason they I was treated unfairly and I was not explained the process by Sonny. 6. Sonny called me last Friday and said that I did not have enough funds in my account and the payment was declined and it did not go through and I had to send him proof from my bank that the funds were taken. (see attached copy) This is perfect proof that the process and customer service is not very good. I was taken advantage of and I was rushed through this process. 7. It is no way I will have this mover move 21 items for 3,000 -I thought that was an estimate. 8. With all these reasons -I feel that my money should be fully refunded but wasn’t Thank you! Portia C Moore
Lillian Harris
GBThey must have paid off the 5 star… They must have paid off the 5 star reviews or they were family members!! Bad business practices from start to finish. Pressure salesmanship, given a low estimate which turned into just about double the price which we were only told about 2 days before we were due to move!! Nick refused to give us a written breakdown of what the price increase consisted of, and when I suggested we could record our conversation since he would only give it to us on the phone, he got very agitated and said he refused to be recorded!! We ended up forfeiting our $1,458.95 deposit because we got so scared of doing any further business with them after we looked them up on the Better Business Bureau site and saw the complaints just like ours! We are in our seventies, on a set budget and do not appreciate being left in the lurch at the last minute!! Lillian Harris
Angela
GBDO NOT BOOK WITH THIS COMPANY!!!! DO NOT BOOK WITH THIS COMPANY!!!!! This was the absolute WORST experience I could’ve had with any moving company. I moved across country from Nebraska to Florida with my family back in December and had our things in storage until May when we found a home. It took a month for me to get my things, my contract was not at all written how we discussed and was REREAD to me. Booking was soooo easy because this company was just trying to take my money. I was trusting that the manager, Colton (who I have tried to reach out to MANY MANY times, via phone, email, call back, left a voicemail — everything) was doing everything and helping with what was in my best interest however my dates were wrong on the paper: put down Friday/Saturday when we specifically talked about Saturday and Sunday bc it’s when we’d be in town and when I called about that confusion 6 days prior to getting my things picked up, he was never available for an entire week so I had to pay over $100 to expedite my storage key to the ONLY person I have left in NE and inconvenience HER to be there when the movers got there since I wouldn’t be there until late Saturday. Then for storage size: we specifically talked about my storage unit being 5x5 which is 500 cubic feet therefore the movers added an ADDITIONAL $2100 to my costs which is unacceptable and overall well over what I would have paid on a uhaul. Because “300 cubic feet is what was in the contract” And they need to “box the things that weren’t in boxes” but half the boxes I “paid additional” for just had MY BOXES INSIDE THEIR BOXES. when I called to discuss the costs, I couldn’t get ahold of anyone for over a week. When I finally got ahold of Colton he told me he was out of the office and he would call me the following day at 10:30am….. 3 weeks ago and STILL haven’t received that call. On top of all these inconveniences, it took us 4 weeks to get our things. They explained the 11/10 rule for drivers being on the road and then resting but not that my stuff would be SITTING AT A WAREHOUSE for 3 weeks just waiting for ANOTHER truck to pick it up. Horrifying experience, my things came broken, ALLL my plates and cups were all SHATTERED like crystals. Best part was when I got a call from the “owner” i was told they could refund me $500 ….. that is a LAUGHABLE amount that’s almost $200 less than what I paid for the DEPOSIT ALONE. I spent WELL over $500, being a single mother, buying things for my home so my children can have a HOME while we waited WEEKS for their beds, rest of their clothes, etc. Ridiculous. I need a FULL refund because of how incompetent, unprofessional, lack of care for their customers they have….. and no one in that company seems to be available to take my calls anymore because they don’t want to give me my money back.
Michael Dietz
GBThis company is a total scam This company is a total scam. They quote a price and then they call and set you up with a moving company who also charge. I believe it’s actually the same company working under different names. If you look at reviews left all of the people have only had review which means they havnt other reviews on other companies which makes it a lie. This company is horrible. They don’t answer phone with there company name. The company they use is going by New Future and they actually stole many items from us. Please use one of the bigger companies that have been around for years like Van Lines. Don’t get caught up like we did.