No customer service to speak of. Can understand frustration of people giving single star for Sony Customer service. Am sure many would give zero stars if possible. Purchased game via my Sony account . Was billed immediately but game did not appear in my library. Contacted customer service but have not had any useful help in over 2 weeks since purchase. Asked Paypal to step in and because Sony did not reply to them was awarded a refund. Within minutes my Sony account was suspended even though they were at fault. Intersesting to see if can get account unsuspended.

Can’t provide a basic service Can’t provide a basic service that their competitor offers. Quite sad to see that they want to keep up and don’t offer the same advantages to achieve that.

SHABBY CUSTOMER SERVICE FROM SHABBY CORPORATION Shocking customer service from SONY CORP for well known defective product e.g. HT-MT500 soundbar. Advised me to pay £33.60 for inspection by Authorised Sony Repair Centre knowing that the PCB required for repair was no longer available and inspection fee could not be credited against a repair as advised. Then was offered £100 buyback on soundbar system purchased 3 years ago for £445. LAST PURCHASE OF ANYTHING SONY FOR ME.

Appalling, broken services You better hope you never get your account hacked, which Sony is known for because it happens so often - they won't send the reset email outside of their office hours! So you get to go to hell, Sony customer. Never buy anything from this company. Never use their services, and your life will be better for it.

Only PlayStation has been left as a decent product from Sony I remember when this company was a leader in the technological world, having a wide assortment of high-quality products. Unfortunately, they couldn’t keep pace with development with their competitors. Today I would only buy a PlayStation or a TV from the Sony brand. Maybe this is the company's policy, to concentrate on a few products and make them the number one in the world. I don’t know much about their marketing, but even if it’s true, they start losing the battle even on the TVs. There are many other cheaper brands with the same quality. As I said in the title, only the PlayStation has been left as a decent product.