No customer service to speak of. Can understand frustration of people giving single star for Sony Customer service. Am sure many would give zero stars if possible. Purchased game via my Sony account . Was billed immediately but game did not appear in my library. Contacted customer service but have not had any useful help in over 2 weeks since purchase. Asked Paypal to step in and because Sony did not reply to them was awarded a refund. Within minutes my Sony account was suspended even though they were at fault. Intersesting to see if can get account unsuspended.

Never buy any sort of headphones at… Never buy any sort of headphones at Sony. The customer service is terrible and they will blame it on customer induced damage if it every faults, even if you’ve been using the the correct way. They will refuse to refund you a product even when it’s within warranty and find a way to blame it on you. They have expensive prices for poor build quality which breaks in under a year and instead of refunding, they will tell you they’ll give you $50 off if you want a new one which is not even a fraction of the cost for an item that will just break again.

Only PlayStation has been left as a decent product from Sony I remember when this company was a leader in the technological world, having a wide assortment of high-quality products. Unfortunately, they couldn’t keep pace with development with their competitors. Today I would only buy a PlayStation or a TV from the Sony brand. Maybe this is the company's policy, to concentrate on a few products and make them the number one in the world. I don’t know much about their marketing, but even if it’s true, they start losing the battle even on the TVs. There are many other cheaper brands with the same quality. As I said in the title, only the PlayStation has been left as a decent product.

I bought a Sony gift code for… I bought a Sony gift code for Playstation and before I used it, within a day, the card was drained of its balance. Sony said they can do nothing, that its my problem. Ridiculous because nobody had access to the code. I'm no longer buying any Sony products. It's sad because I used to think of them as a quality product provider. My family has had $5,000 TVs and expensive laptops in the past from them. Their customer support is no good though.

Cannot believe such horrible service… Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.