Great, friendly and efficient service! Ms. Masters listened to my issue (temporary need to shut down the 5 GHz channel on my eero mesh network to connect security camera), called a colleague who could perform the temporary shutdown which only Simply Bits could do, and stayed on the line until her colleague reported shutdown successful. I was able to connect the security camera and the 5 GHz channel restarted 15 minutes after the shutdown as promised. On top of that, Ms. Masters called me back later (as she said she would) to confirm everything had worked out OK for me.

Suzette Masters of Simply Bits quickly… Suzette Masters of Simply Bits quickly resolved our problem that no tech could fix. She sent out a crew to our house who replaced a bad wire, and we have our internet back on. Suzette was thoroughly professional and went out of her way to help us. We appreciate this excellent service.

Jason was very professional in his… Jason was very professional in his presentation by his mannerism and working on my roof. But unfortunately, we couldn't make the connection. I live in Swan Lake Estates that another resident is proud to be your customer. I'm towards the back of out Swan Lak Adult Community - Manufacture homes. Too many trees in-between not able to connect. If you ever get a higher reach please contact me because my friend loves your service. I need help.

Suzette was EXCELLENT helping to solve… Suzette was EXCELLENT helping to solve issue with TV hookups. She listened to my issue and made a very reasonable suggestion to fix- don't use the same WiFi name ... TVs were stuck on the prior name and password. TV Customer Service didnt suggest that.... THANKS Suzette! Installation went very well.. VERY happy with SP so far !

I felt a need to have written… I felt a need to have written instructions re: set up of the system. I was without internet for 2 days after installation because I did not know how to proceed. I am pretty sure that I will like the service once I "feel it out", but initially, I was ready to forget the whole thing and look for something else!