After waiting for at least 15+ minutes… After waiting for at least 15+ minutes the support person said she could not reset the modem because our router was not Simply Bits. We have trouble setting up our computer and smart TV and was working with Google support because it’s their router. Their suggestion was to have the modem reset. So our internet, except to our iPhone, doesn’t work and we can’t get help from you.

Great, friendly and efficient service! Ms. Masters listened to my issue (temporary need to shut down the 5 GHz channel on my eero mesh network to connect security camera), called a colleague who could perform the temporary shutdown which only Simply Bits could do, and stayed on the line until her colleague reported shutdown successful. I was able to connect the security camera and the 5 GHz channel restarted 15 minutes after the shutdown as promised. On top of that, Ms. Masters called me back later (as she said she would) to confirm everything had worked out OK for me.

The installer found a signal! The installer came out, looked around the property and figured the best place for us to receive the signal. Prior to his visit we had been told we couldn't receive a signal from our location. We had called 3 separate times over the past few years with hopes there was a new tower or a stronger signal we could connect to with Simply Bits. We are really please with the reception we are receiving! The past 14 years with Century Link has been HORRIBLE. The installer was professional, cleaned up after himself and was considerate of our space. We highly recommend Simply Bits!

No call to install. I never got a call to schedule installation. I since had to leave town for a week or so so I may be paying for nothing. I am having surgery on September 12 and will then be unavailable for at least a week to meet any installation personnel. Please advise how to resolve this issue. Larry Klose 529-603-3498

I like Simply Bits because … The… I like Simply Bits because … The administrative office has a real live human being who is a native-English language speaker rather than a robot. The installer came exactly when scheduled; conferred with me about the best location for the inside equipment; the outside equipment, the power source and the necessary connecting wires. He worked quickly and efficiently and left behind no mess. This is the second time I have used Simply Bits and find them far superior to every single one of my prior internet service providers.