No customer service and many other problems There are multiple problems: 1. When going to voice mail, the announcement says to leave a message for a phone number that isn't ours. 2. A call may go to voice mail even though the line is clear and should ring. 3. Almost all our calls ring twice and then cut out. Blocking spam is OK, if that is what it is doing??? 4. When picking up a call (after two rings) it can take a long time (compared to previous land lines or cell phones) for the parties to hear each other. A lot of "are you there" or "can you hear me". Very annoying. 5. There is NO customer service. I've called three times just now and been disconnected each time. Tried the Support button on the web site and got a message that they were not up and running currently. I am looking for any other service that can meet our needs.

The monthly cost for my (land line) is… The monthly cost for (land line) is great! Getting an account set up was easy. Customer service was great. They followed up to see how my set up and first few days went. This was helpful and appreciated. The company seems truely genuine in their desire to offer good service at affordable rates and caring about their customers. Thinking about using them for cell phone service too.

very bad experience Was not until after paying upfront for the year was told that the A-I they use does not recognize calls coming from Verizon phones so friends had to call a cell phone . Once I cancelled service and try to return base unit was told they DONT REFUND for service only for the return of the base unit , this all took place within a week , Dont trust these folks and dont fall for their discount if you buy a year upfront ! UPDATE..I have been able to resolve problems with Community Phone and have received refunds Thanks Britney

Awesome customer service very… Awesome customer service very professional, received my equipment very quickly with no issues. I would highly recommend so much better than those other providers. Finally a landline that has great service without the big provider hassels.

We used their service for a year - we would not do it again My opinions are based on my individual experience and are expressed for the purpose of helping Community Phone improve their services and policies. We used their service for a year. The initial setup was difficult, in that we did not give us a local area code and we had to work with their customer service to get that setup, it took weeks and required additional hardware. We also found that the sales team didn't tell the whole truth about their services. For one thing, they said they offered long-distance calling, but it was very difficult to make long-distance calls. You needed to essentially use a calling card that was for purchase at an additional cost. This was greatly inconvenient and required additional steps for making a long-distance call. Also, when we ended service, we were charged for the equipment, even though we returned it. They stated we did not return its back battery cover of the main unit and it had 2 small scratches on it (which we did not notice when we sent it to them). Prior to their charging us they agreed to let us send them the back cover to avoid the $100 fee. But they then, a few days later they emailed and used the 2 small scratches on the unit to deny the refund even though we already took steps to send them back the missing cover. Overall, I would not do business with them again.