We used their service for a year - we would not do it again My opinions are based on my individual experience and are expressed for the purpose of helping Community Phone improve their services and policies. We used their service for a year. The initial setup was difficult, in that we did not give us a local area code and we had to work with their customer service to get that setup, it took weeks and required additional hardware. We also found that the sales team didn't tell the whole truth about their services. For one thing, they said they offered long-distance calling, but it was very difficult to make long-distance calls. You needed to essentially use a calling card that was for purchase at an additional cost. This was greatly inconvenient and required additional steps for making a long-distance call. Also, when we ended service, we were charged for the equipment, even though we returned it. They stated we did not return its back battery cover of the main unit and it had 2 small scratches on it (which we did not notice when we sent it to them). Prior to their charging us they agreed to let us send them the back cover to avoid the $100 fee. But they then, a few days later they emailed and used the 2 small scratches on the unit to deny the refund even though we already took steps to send them back the missing cover. Overall, I would not do business with them again.

Awesome customer service very… Awesome customer service very professional, received my equipment very quickly with no issues. I would highly recommend so much better than those other providers. Finally a landline that has great service without the big provider hassels.

Customer service was excellent Customer service was excellent, please keep it going in America. We're still having a little problem with connection but pretty sure it's our location. Prices are very good, after dealing with ATT,I would say they are excellent.

Excellent Customer Service Excellent Customer Service! Fast, easy process to set up the land line. I can't say enough good stuff about Community Phone. I worked with another phone company (Frontier) to install a landline at my mom's nursing home. It was an absolute nightmare and after 3 weeks and speaking to about 15 different people, it still did not work. I found Community Phone and chatted with David Borden. He was informative, very nice, answered all of my questions, and sent me a quote very quickly. I joined up, got the landline box in a few days. Literally just plugged it into the wall, screwed on the antennae, and plugged in the phone to the box. Then was able to make and receive calls immediately. This is such a good option for seniors who have difficulty with a cell phone. It uses the cell towers, but is just a regular phone that my mom is used to using. Thank you so much!

very bad experience Was not until after paying upfront for the year was told that the A-I they use does not recognize calls coming from Verizon phones so friends had to call a cell phone . Once I cancelled service and try to return base unit was told they DONT REFUND for service only for the return of the base unit , this all took place within a week , Dont trust these folks and dont fall for their discount if you buy a year upfront ! UPDATE..I have been able to resolve problems with Community Phone and have received refunds Thanks Britney