Excellent Experience~! I have been working with a Congolese church (I am not Congolese), helping them out with their technical issues. I was tasked with finding them a telephone service that would be excellent and affordable. I have been working with Elijah, and it has taken over a month to resolve all of this (because of the issues the Congolese have), and the language barrier. Elijah has been extremely helpful and responsive on days I thought he would be unavailable. He has been understanding, continuously communicative, and all around very pleasant to work with. He gets A+++ for my review, and deserves a big raise! Thanks so much!!!

very bad experience Was not until after paying upfront for the year was told that the A-I they use does not recognize calls coming from Verizon phones so friends had to call a cell phone . Once I cancelled service and try to return base unit was told they DONT REFUND for service only for the return of the base unit , this all took place within a week , Dont trust these folks and dont fall for their discount if you buy a year upfront ! UPDATE..I have been able to resolve problems with Community Phone and have received refunds Thanks Britney

Clear Cut Communication With Community Phone Representatives I was so stressed out I was trying to find a company that is customer friendly. Looked up Phone ratings Community Phone, has a TOP rating. The individuals that represent the company are pleasant, didn't transfer me from one place to another; and after waiting on the line; didn't cut me off. I see why the company has a good rating. I am also happy to have the personal assistance that I received from the Onboarding office. I was having a lot of trouble getting my phone service straight; but by the kind guidance that I have received from the agent; at the Onboarding Office; who I had been speaking to by e-mail, all is well. A pleasant surprise! He reached out to me by phone. And offered assistance. My landline was already switched; I was having difficulty switching my cellular from another phone company to Community Phone. All is set. He helped me tremendously; I will let my Senior Wellness Center in DC know about this service. I highly recommend this company and Its outstanding customer support. Mary W.

The A Team Yasir M and David W turned up on time and installed fibre quickly, safely and left me happy. This was especially nice as the previous 3 engineers turned up with out a hoist and didn’t sort me out like the A team

We used their service for a year - we would not do it again My opinions are based on my individual experience and are expressed for the purpose of helping Community Phone improve their services and policies. We used their service for a year. The initial setup was difficult, in that we did not give us a local area code and we had to work with their customer service to get that setup, it took weeks and required additional hardware. We also found that the sales team didn't tell the whole truth about their services. For one thing, they said they offered long-distance calling, but it was very difficult to make long-distance calls. You needed to essentially use a calling card that was for purchase at an additional cost. This was greatly inconvenient and required additional steps for making a long-distance call. Also, when we ended service, we were charged for the equipment, even though we returned it. They stated we did not return its back battery cover of the main unit and it had 2 small scratches on it (which we did not notice when we sent it to them). Prior to their charging us they agreed to let us send them the back cover to avoid the $100 fee. But they then, a few days later they emailed and used the 2 small scratches on the unit to deny the refund even though we already took steps to send them back the missing cover. Overall, I would not do business with them again.