Amazing support with real people from the start! Had to contact Roccats customer support to replace a faulty scroll wheel on a mouse I bought from their online store. The customer support was quick and easy, with no hassle and a very quick troubleshooting and I got to talk with an actual person from the very beginning. Instead of having me jump through a lot of hoops, they quickly acknowledged my attempts at fixing the issue an sent a new mouse to me. It was a breath of fresh air compared to other companies exceptionally bad support.

quility Products and affordable prices Roccat offers good quility Products to afforable prices, which i personally am very happy with. The support is outstanding with quick response times and friendly messages. I am very happy to be a part of the roccat community.

I will never buy roccat again The most expensive headset I've bought, but also the worst. Fortunately, thanks to the warranty, this is the fourth headset I've received because I have to contact support every 4 to 6 months for, and you better laugh at this, four different major issues. The software shows a battery pop-up at 10%, but the headset shuts down in less than 10 seconds. The keyboard types double letters, of course, shortly after the warranty expires. The only things I have no complaints about are the mouse and the mousepad! Obviously, I do not recommend it, and I won't be choosing ROCCAT for my next setup. On the other hand, the customer support is responsive and efficient.

ROCCAT Vulcan 100 1st Purchase - May 2019 (amazon) What - ROCCAT Vulcan 100 Issue: Often used keys non responsive or double presses when tapping it repeatedly to get it to work RMA request - Jan 2021 Refunded and purchased like for like at another store (box.co.uk) - Jan 2021 Issue: exactly same issue as first keyboard. RMA request - May 2022 Poor quality of keyboards.

Amazing experience I haven't had any issues when getting my orders or any purchasing issues. Your guy's products are well made and I do appreciate the small details you guys put into your products. Your return on purchases are fast, the products all come in great packaging.