Very helpful but delayed Once I finally got a response to my inquiry the process was smooth and swift. Roccat personnel were very helpful and nice. I had to submit two inquiries to Roccat support about 4 weeks apart. After submitting the second inquiry I received a response within a couple of days. I do not know if that was in responce to my first inquiry or the second. Perhaps there was an issue with the first inquiry and it was never received.

ROCCAT Vulcan 100 1st Purchase - May 2019 (amazon) What - ROCCAT Vulcan 100 Issue: Often used keys non responsive or double presses when tapping it repeatedly to get it to work RMA request - Jan 2021 Refunded and purchased like for like at another store (box.co.uk) - Jan 2021 Issue: exactly same issue as first keyboard. RMA request - May 2022 Poor quality of keyboards.

Good replacement experience My mouse left click started to fail so I contacted support for assistance. After following a simple testing process they verified the mouse was failing. Then all I had to do was follow some final instructions and they shipped a new mouse out. Simple process and no hassle involved. From submitting request to replacement shipped was just 7 days.

I had a very good experience with the… I had a very good experience with the customer service after I ordered the wrong keyboard layout. My wife absolutely loves the look and feel of the keyboard and mouse as it matches her new custom built PC (white shadow). The only issue we are having now is that the mouse keeps right clicking on its own which is super annoying and we will be returning.

Amazing experience I haven't had any issues when getting my orders or any purchasing issues. Your guy's products are well made and I do appreciate the small details you guys put into your products. Your return on purchases are fast, the products all come in great packaging.