10/10 Experience I contacted support due to my keyboard being faulty after only having it for a short period of time. I worked with Jack (Technical Support Specialist II) and he was nothing short of phenomenal. He was on top of everything, and I was able to RMA my keyboard. Within less than 24 hours of sending the pictures, he already had the replacement keyboard shipped. The replacement was delivered in less than 4 days. There seldom are places that have customer service reps like Jack. Roccat has always been 10/10 whether it be from the customer service to their products.

Excellent set from Roccat Excellent set from Roccat. My mouse scrolling wheel had an issue, after a fast and reactive troubleshooting they managed to send a new one ASAP (within 3 days). I'm loyal to Roccat and so satisfied from all the products I ordered on Roccat.com (mouse, keyboard, headset).

I will never buy roccat again The most expensive headset I've bought, but also the worst. Fortunately, thanks to the warranty, this is the fourth headset I've received because I have to contact support every 4 to 6 months for, and you better laugh at this, four different major issues. The software shows a battery pop-up at 10%, but the headset shuts down in less than 10 seconds. The keyboard types double letters, of course, shortly after the warranty expires. The only things I have no complaints about are the mouse and the mousepad! Obviously, I do not recommend it, and I won't be choosing ROCCAT for my next setup. On the other hand, the customer support is responsive and efficient.

quility Products and affordable prices Roccat offers good quility Products to afforable prices, which i personally am very happy with. The support is outstanding with quick response times and friendly messages. I am very happy to be a part of the roccat community.

ROCCAT Vulcan 121 AIMO I bought a ROCCAT Vulcan 121 AIMO 2 years ago so it's sadly out of warranty, the keyboard started having issues with some keys few months ago and now it's borderline unusable. The keys in question either don't work or they double type. Searching online, it seems like a common problem with the products of this company, avoid their products.