Above and Beyond Roccat Customer Service did above and beyond service. Giving me information I had lost on my about my purchase and was able to replace my device. On another device they were able to help me with troubleshooting 3rd party software that was causing conflicts. Very thankful for their support.

Great customer service and products! We received a Kone mouse that would not click. They guided us through testing and repair, when it didn't respond they sent out another mouse with no problem! The mouse works great! At the time we also bought a Vulcan Keyboard and both products have exceeded our expectations! Great company!

I will never buy roccat again The most expensive headset I've bought, but also the worst. Fortunately, thanks to the warranty, this is the fourth headset I've received because I have to contact support every 4 to 6 months for, and you better laugh at this, four different major issues. The software shows a battery pop-up at 10%, but the headset shuts down in less than 10 seconds. The keyboard types double letters, of course, shortly after the warranty expires. The only things I have no complaints about are the mouse and the mousepad! Obviously, I do not recommend it, and I won't be choosing ROCCAT for my next setup. On the other hand, the customer support is responsive and efficient.

After sales care I contacted Roccatt about an ELO air 7 headset where the bluetooth dongle had ceased to operate. As the headset was out of warranty, I expected to pay for a replacement, however I could not find any fir sale in Europe, so contacted them directly. Within two weeks I had a replacement dongle given free. Fantastic aftef sales care, evidenced by me writing this, as I usually do not bother. Soevial thanks to Sasha who dealt with the issue throughout. Please keep doing what you are doing. I would certainly buy from you again.

ROCCAT Vulcan 100 1st Purchase - May 2019 (amazon) What - ROCCAT Vulcan 100 Issue: Often used keys non responsive or double presses when tapping it repeatedly to get it to work RMA request - Jan 2021 Refunded and purchased like for like at another store (box.co.uk) - Jan 2021 Issue: exactly same issue as first keyboard. RMA request - May 2022 Poor quality of keyboards.