Stay far away! Use caution. No real support if there is problems once activated. They only activate eSim. You cannot change plans, port number and or get real help. I believe they are piggybacking on free trial and reselling. Stay away. Update - 12/6/2023 you get what you pay for, do not use them at all just go to T-Mobile!

Very responsible Hi, they are very responsible. I always get an answer on WhatsApp and email. I like this company, they give you they plan that you choose. No scam, no waste time nor money. 5 Star for the team Esimcard.us. Specially the costumer service on WhatsApp is very patient and gentle.

Doesn’t work, waste of time and money Purchased 3 mos eSIM for US. After several attempts to download, I reached out to support via WhatsApp (which was useless). They just kept circling to the same issue. I finally decided to walk in to t-mobile and they told me the number provided by esimcard.us was invalid. I just purchased prepaid from t-mobile directly. I requested a refund by email but have not heard back, which was 5 days ago. This was a waste of time and money. Lost $90 + roaming fees

Refund policy Your refund policy says that if the sim card is not activated you can apply for a refund. My sim card could not be activated cause my phone is blocked and someone from customer service told me I couldn’t get a refund. I understand is not your fault but the policy may be confusing. The 1 star is because your representative was very unprofessional and rude.

No customer support when things go wrong Esim supplied worked for about 3-4 days and then stopped. No customer service to help resolve issue, just blamed phones settings even though nothing had changed. Phone was on the list of suitable phones for this product. This company will provide no support if needed. You are better off buying direct from the service provider.