An Expeditious Return With a Caveat This about the return of a product I should never have ordered (age related). It was handled as expeditiously as possible. However, I am very biased by Amazon's POV on this topic so one star deleted for the restock fee.

Initially ordered an audiophile server Initially ordered an audiophile server, ended up having two JCAT XE cards. Turned out I didn’t need to replace my music server. Matt has been clear, efficient, and understanding. Next time I need a music server, FS will be top on my list.

Quality build and sense of dealing with an expert Ordered a PC using the part picker on their web site. I had a couple of follow up questions after ordering that Matt promptly answered. Some of the questions I had were already answered in the videos on the fullysilentpcs YouTube channel. The channel's videos are worth browsing through, as they give you a good sense of the level of detail used in their assembly and load testing. It took about a month from ordering to receiving the PC. I haven't taken the case apart to thoroughly check on the install, but looking through the vents, heatpipe attachment to the CPU block and chassis looks sound. CPU and RAM matches what I ordered. No stability issues encountered. After previously using a tiny footprint PC that sounded like a vacuum cleaner under heavy load, I couldn't be happier with the machine Matt built. Absolutely silent as advertised, and performs great! The only additional things I needed for the PC were antennas for WiFi + Bluetooth, but I had some on hand.

Smooth transaction of rare product Matt was able to find a difficult-to-get fully passive power supply where many other vendors have promised but failed to deliver. Mine was a perfectly smooth transaction.

Fully Silent PCs is THE place to go. Fully Silent PCs is THE place to go for a superb custom fanless computer. Matt provides helpful information via his YouTube channel and Patreon. Communications and packaging was top notch, resulting in a 5 star experience in every way. Thank you, Matt!