Tech support was handled by Vince Tech support was handled by Vince. Excellent support and system check. In addition he was able to answer additional questions I had. Only problem I encountered was have to wait 25+ minutes before I was connected to Vince

Professional help When I accidentally broker my phone I didn't know what to do, so the only solution I found is to apply to specialized services which provide me with professional help on this matter. I searched for many companies but finally chose this one as it seemed to me the most reliable. Actually, I required only online support because there was something wrong with cloud system. I applied and got a qualified help from responsive managers. They really were pretty polite and explained everything step by step. I guess if I wouldn't apply to this company I would lost my phone.

Reason for monthly clean-up I KNOW I should have computer checked regularly but hadn't done so in over a year. Today I had an immediate problem with Skype -- couldn't access mic. Ken worked on Skype first and then proceeded to general clean-up. Thanks for your service.

polite and accommodating but did not… polite and accommodating but did not solve the problem....

I found my support experience… I found my support experience satisfactory. The Techs were very knowledgeable, courteous and willing to respond to my questions regarding the issues I encountered.Due to the short closer, I did not get specific cause of this issue. If I could have that info I would appreciate it for future incidents.