Cancelling service If you happen to select the one-year plan, be aware that your service will be automatically renewed, and that attempts to cancel after the renewal date will be honoured -- but you won't be refunded the $49 fee for the annual plan.

Customer support? - Not any more! I have used unblock-us.com for over a… I have used unblock-us.com for over a year, and for along time found them one of the best vpn providers I had tried. Relatively simple to set up and to check / manage on a day to day basis. Customer service was prompt and efficient, with problems being responded to and sorted within a few hours. Recently however it is clear that they have been targeted by the BBC and I am regularly unable to access U.K. channel. I was told that, if I experienced problems I should wait a few minutes and their servers would automatical switch to a new IP address. Unblock-us have now totally stopped responding to customer service requests. Are they overloaded, not bothered, or have I been black-listed? In any event, I am going to cancel my subscription.

Service is not available and phone…SCAMMM! Service is not available and phone number rings busy. The HQ is in Cyprus so that they cannot be dealt with through the authorities. SCAM! Don't give them your credit card. Fair Warning..

Tke care when cancelling subscription! The service worked fine until netflix decided to crack down on dns. Not the fault of the dna provider. So I logged in and ended my subscription. Or I thought I did. After a few years I noticed they still charged my account. I found out that their cancel subscription process is made to make it appear like you cancel unless you are extra carefull. It seems dishonest and almost like a sham. Shame on you, who otherwise provides a good service worth paying for.

Pretty solid, good value for money service! Very good experience with this service. Love that i get access to more Netflix content with the "region-chooser"...