Website promises far more than it can deliver! Your website does not reflect what one is paying for. With procedures that show how to setup various devices, apparently well knowing that it doesn't work at all. Only on a PC... This statement should be written clearly. I had to find out during the user communities online. However after a couple of mails back and forth I finally got my money back.

Cancelling service If you happen to select the one-year plan, be aware that your service will be automatically renewed, and that attempts to cancel after the renewal date will be honoured -- but you won't be refunded the $49 fee for the annual plan.

Support is dead The support sends one email if you are lucky and then all is dead while they still take your money

fantastic service that is cheap, reliable and great value. this is a great service and it works as advertised. All the geo-location restricted sites works as advertised on all devices connected on the network where the required DNS settings have been implemented on the router. This includes BBC iPlayer, hulu, last.fm, netflix and the works. I use it for my Apple TV2 to connect to iTunes and Netflix and it works great. Also on my iPad to connect to ABC Player, Netflix and last.fm. fantastic service that utilizes the full connection (unlike the alternative VPN services one could choose). I wholeheartedly recommend this service, which I find cheap, reliable and great value.

I cannot get any of their products to… I cannot get any of their products to work properly. Cannot even contact support, require a different password and the password reset link never came.