Pros and Cons Pros - excellent product Cons- -Substandard customer service ( when I called to retrieve my code for this product, the customer service representative informed me I had to renew my subscription soon and initially said it was $300+; I was initially shocked. Then he said $275, $245 until he stayed with the basic subscription. Either way, this was extremely unprofessional. I hope you can train your employees better.

I need help with my File Explorer and ByePass. I need help with my File Explorer files. I spoke to a man yesterday or the day before and he was absolutely no help. He told me you guys don't give that type of help and was very uncooperative when I tried to ask him several times for help and I had other problems I wanted help with. I was so upset that I just hung up on him and told him I would try to work around the problem myself. I told him that as much money as I have paid for all your programs and that I have been told you can help with any problems I was willing to use your products with that warranty. If you want me to continue as a user of your products, please get in touch with me ASAP.

ease of use ease of use most comprehensive utility tool

THe software is great for my purpose… THe software is great for my purpose and has helped me often. However the website is confusing and hard to use. Many offers for the same product all with different pricing. Automatic renewals should be outlawed on any software. YB, Nova Scotia

Great Customer Service & Iove the way… Great Customer Service & Iove the way the product gives you the option to quarantine or delete anomolies that are found.