My reasons for Five Stars The fact that you are: US Company Veteran-owned No outsourced customer service (Speaks ENGLISH that I can actually understand!) PRICE!!! These are the reasons I choose Pure Talk. My only issue is that I wish there were better customer service hours of operation. I know you're a young company, but maybe that can be rectified in the future.

Customer service is excellent Customer service is excellent. I bought a new phone. I had trouble figuring out how to configure my phone. I called Puretalk three times and each person was so patient with me trying to help with my setup. This was not a problem with Puretalk it was a end-user problem. They are fantastic, recommend Puretalk to everyone. Especially for non techies.

Big weather outage hassels Puretalk rep(s) were very patient with me, trying explain why I needed help correcting “something”. Short version of a long outage situation: Big snow (24”), big winds (40-60 mph) and total loss of electrical, including heat, water well, cell service. After walking me through the setting etc, etc. the tech focused on needing “reset” network. This weather situation has happened before but I was never able pin down where the problem was. The tech patiently walked me through the problem in a much faster way than any of my previous attempts. THANKS!!

I switched to PureTalk and I'm not Leaving I switched to PureTalk about four years ago and I have had zero complaints about them. The prices are very competitive and my bill hasn't increased since. The most refreshing experience is customer service; I haven't had a single negative experience with them. I can't say the same about when I had other services. For instance, I recently added my wife to my plan and got new phones so I had to call customer service to help with the porting and phone setup. I spoke with Mikeshia who was very patient, friendly and skilled. She was very informative didn't sound like she was just reading a script but actually new her stuff and she made sure that everything was working well before she disconnected. Only downside of PureTalk is the international service if you ever travel; however, everything else outweighs this small drawback.

Thanks so much, Puretalk! I’ve got to say I really appreciate the fact that this company doesn’t hate the values I believe in, first off. I also have been grateful for the service, including customer service provided. The price is a huge bonus, extremely competitive with others. I’ve been glad to have left the “big guys” and am happy to recommend Puretalk to my friends and family.