Pure Talk you can trust The rep was great in giving me the info I need to possibly add a second line and in purchasing another phone. She also gave clarification for the customer referral program. This company cares about the lives of our military which we respect very much.

I love speaking to a real person and… I love speaking to a real person and not having to repeat information 3 times. Every person I've talked to has been knowledgeable and pleasant. I love this company and recommend them to everyone. They

Great Cell Service however Pure talk service works well however some of their CS reps are not trained very well..My husband and myself got new phones recently..Same phone and we both had problems with calls dropping so he called CS and they set the access point settings and all was good....I called 2 days later and did the same thing and it didn't work...So returned phone after trying 2 x..Called when new one arrived and they did the same thing several different times and still calls dropping!When you call you wait at least 30 min to get a rep so at this point I had at least 4 plus hrs devoted to this issue plus I had already ordered a 3rd phone and now have to return.NOT Acceptable!...Finally yesterday more than a week later got a rep who got it up and running with no calls dropped!I noticed that each rep had done the settings a little differently and its obvious they were wrong.One gal even emailed instructions how to do it myself and the name was different than what she had me enter!!.The person yesterday did them right and one problem for sure was when I put in mms in small letters it changed to capitol after I entered the comma all the other reps said it didn't matter ...Branden showed me how to correct that to stay small because IT DID MATTER..Very grateful for Branden for knowing just what to do.5 stars for Branden...3 these reps blowing it.

I switched to PureTalk and I'm not Leaving I switched to PureTalk about four years ago and I have had zero complaints about them. The prices are very competitive and my bill hasn't increased since. The most refreshing experience is customer service; I haven't had a single negative experience with them. I can't say the same about when I had other services. For instance, I recently added my wife to my plan and got new phones so I had to call customer service to help with the porting and phone setup. I spoke with Mikeshia who was very patient, friendly and skilled. She was very informative didn't sound like she was just reading a script but actually new her stuff and she made sure that everything was working well before she disconnected. Only downside of PureTalk is the international service if you ever travel; however, everything else outweighs this small drawback.

My reasons for Five Stars The fact that you are: US Company Veteran-owned No outsourced customer service (Speaks ENGLISH that I can actually understand!) PRICE!!! These are the reasons I choose Pure Talk. My only issue is that I wish there were better customer service hours of operation. I know you're a young company, but maybe that can be rectified in the future.