I am so glad I switched to Pure Talk I am so glad I switched to Pure Talk! I was with another carrier, starts with an S, for over 14 years and they kept raising my charges until I was paying over $250 a month for 3 lines! I would get offered "discounts" that were an insult for a longterm loyal customer. When my husband died and I removed his phone they increased my monthly charges! Pure Talk has been consistent in my pricing and I have never had any issues with my service. Best decision to switch carriers to Pure Talk!

Excellent help Excellent response time and a superior helping hand from their customer service rep named Daisy. I recommend Puretalk for anyone wishing for great service.

Pure Talk you can trust The rep was great in giving me the info I need to possibly add a second line and in purchasing another phone. She also gave clarification for the customer referral program. This company cares about the lives of our military which we respect very much.

Great Cell Service however Pure talk service works well however some of their CS reps are not trained very well..My husband and myself got new phones recently..Same phone and we both had problems with calls dropping so he called CS and they set the access point settings and all was good....I called 2 days later and did the same thing and it didn't work...So returned phone after trying 2 x..Called when new one arrived and they did the same thing several different times and still calls dropping!When you call you wait at least 30 min to get a rep so at this point I had at least 4 plus hrs devoted to this issue plus I had already ordered a 3rd phone and now have to return.NOT Acceptable!...Finally yesterday more than a week later got a rep who got it up and running with no calls dropped!I noticed that each rep had done the settings a little differently and its obvious they were wrong.One gal even emailed instructions how to do it myself and the name was different than what she had me enter!!.The person yesterday did them right and one problem for sure was when I put in mms in small letters it changed to capitol after I entered the comma all the other reps said it didn't matter ...Branden showed me how to correct that to stay small because IT DID MATTER..Very grateful for Branden for knowing just what to do.5 stars for Branden...3 these reps blowing it.

My reasons for Five Stars The fact that you are: US Company Veteran-owned No outsourced customer service (Speaks ENGLISH that I can actually understand!) PRICE!!! These are the reasons I choose Pure Talk. My only issue is that I wish there were better customer service hours of operation. I know you're a young company, but maybe that can be rectified in the future.