PURE TALK - WORSE THAN AT&T!!! I switched from AT&T to Pure Talk almost 6 months ago. The first 5 months were fine, with no problems. But this last month has been nothing short of HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I can’t get YouTube videos to play. Most of the time even the thumbnails won’t load. My phone calls are constantly in and out. I have to ask multiple times “Can you repeat that? The service can’t even stream music, which requires much less bandwidth than video. Hell, I had to leave the grocery store, because my shopping list (Apple Reminders) wouldn’t load, and web pages wouldn’t load. So, I called Pure Talk last week (April 17th, 2024), and spent over 30 minutes with tech support for nothing. No change. They told me there was an outage from AT&T! What the hell does AT&T have to do with Pure Talk? Well, It’s their back-bone! I left AT&T because of their VALUES and was told Pure Talk Represents my values, but the reality is, my money is still going to AT&T. At the end of the call, I told the agent I wanted a refund for HORRIBLE SERVICE over the past 4 weeks. A week later, no one has called. I called them back, got switched to 3 different people, who all put me on PERMA-HOLD, and I got to listen to the same BORING recording singing the praises of Pure Talk, while I held for a SOLID HOUR. I finally hung up, with ZERO RESULTS! It literally felt like they were just going to keep my hold until I hung up. So I guess they win and I lose! Looking for the next place to take my money. Any suggestions?

Customer service is outstanding!! Customer service is outstanding!! Coverage in rural area of east Texas is superior to all others (8) that I’ve had in 14 years!! Customer service is outstanding!!

After a few months of Pure Talk I can… After a few months of Pure Talk I can say the service is working well. In fact I can say I don't notice any difference in performance compared to my previous account at Verizon--telephone calls, texting and internet access all work as before. In addition, I like Pure Talk's easily navigable website, especially when it comes to tracking my daily data usage. I try to limit myself to 15GB of monthly data to earn the low $35/month rate. By monitoring my usage I can see if I need to apply the brakes toward the end of the billing period or not. It's kind of a game.

I have been with pure talk for several… I have been with pure talk for several years now, never had any issues. Never had any complaints with the customer service people. They've always helped me out and they've always been great.

Great product & service! I have used Puretalk for over 3 years. I have an unlocked phone and just got a new phone, both of which work great with Puretalk. Customer service & tech service is excellent. Price is right & right amount of data for my needs.