CONTINUE TO BE DISCONNECTED WITH TECHNICAL SUPPORT TOTALLY USELESS - GO ELSEWHERE - I NEED HELP AND HAVE BEEN DISCONNECTED OVER AND OVER AND OVER AGAIN WHEN SPEAKING WITH SUPPORT CAN'T REACH ANYONE VIA LIVE CHAT EITHER. YOU DID RESPONDE TO MY PREVIOUS REVIEW SAYING TO EMAIL publicrelations and they could help - really??? I don't have time to email anyone and wait for a response. TOTALLY USELESS I've been trying to reach support and have been disconnected 3 times. Tried live chat also to no avail. Guess your support isn't as advertised. I need live help.

They charged when told not to I disputed a subscription charge with iDrive when they billed even after I directed them to not renew it. The $106.07 renewal amount was over 25 times the $4.24 charge for the previous year. I rejected their half price offer and insisted on a full refund. Despite their ever-changing descriptions of company policy, my persistent requests and filing a credit card dispute eventually led to them issue a full refund.

Terrible Complicated Rubbish Terrible. Doesn't backup entire folders, secretly adds paths which might make it fail so you don't know they are not backing up. Customer support is a waste of time, they just point you and pages and pages of FAQ information.

Switched to iDrive from iCloud Switched to iDrive from iCloud due to iCloud regularly failing to upload larger files even though I was paying for tons of storage space. Enough was enough and I moved to iDrive. So far, so good! Plenty of space (5TB) for a very reasonable price, automatically backs up my selected folders to a cloud drive. Customer services have been great so far, my only disappointment was being told that Mac Time Machine Backups may not work when backed up using their express drive service.

Learn from my mistake I had iDrive several years ago but chose not to renew it because I didn't want to pay for backup anymore. Well, my computer crashed recently - the dreaded blue screen of death - and I lost a lot of important work. At that moment, the fee seemed so insignificant compared to the cost in time and money to replace the lost records. I happily re-signed up with iDrive and feel good knowing that every morning at 3:00am my computer is backed up.