Great Customer Service + Helpful Product I purchased iDrive more for my phone than my computer. The backup for my computer has always run smoothly. While the app didn't work as well as I had hoped, the customer service team went above an beyond to help me troubleshoot. I would recommend iDrive to people looking for an affordable option for their backup needs. I'm looking forward to trying the iDrive Photos software as well.

Beats the competition Pricing is very good, providing better value per byte than its main competitors. It does exactly what it says on the box and it does it both smoothly and logically, with a GUI that doesn't take a week to come to terms with. My original backup (ca 4T data) took a predictably very long time to upload but, once that was out of the way, everything else worked nicely.

Fast, reliable, low cost and easy to use. I needed a storage for pictures and other valuable documents for private useage . I have tried ASUS Cloud, Amazon, Google and a couple of others and all of them fails on backing up some files, the less functional mobile application stability, too complicated or is ridiculously expensive. All felt weak on encryption security. IDRIVE works perfect for me and shows great stability also on Iphone. They also offer private keys for security and theat is quite unique. I don't feel great to share things to Google or any country in ASIA. On top, it doesn't cost a fortune. I am so excited, i found IDRIVE which is reliable, cheap and also very fast. IDrive is quite ahead of the competition.

Been waiting for a refund for weeks Been waiting for a refund for weeks. No urgency at all, no thorough help. I feel bad for the people they’re taking transactions from, I’ve never been met with such nonchalance with their CUSTOMERS hard earned money.

Switched to iDrive from iCloud Switched to iDrive from iCloud due to iCloud regularly failing to upload larger files even though I was paying for tons of storage space. Enough was enough and I moved to iDrive. So far, so good! Plenty of space (5TB) for a very reasonable price, automatically backs up my selected folders to a cloud drive. Customer services have been great so far, my only disappointment was being told that Mac Time Machine Backups may not work when backed up using their express drive service.