First order went ok First order went ok. They had to call and verify me - that was done quickly and the associate was very nice. Items said they were in stock and I chose expedited shipping. That's where things seemed to get shaky. I had to inquire as to where my order was - never got an actual reply, but finally got tracking # a week later (ordered 1/9, tracking e-mail 1/17, items arrived 1/18). So got the items, but communication could have been much better and 5 business days to ship seems excessive for in stock items.

No Refund After all the trouble, Jason Ventura making the mistake of putting the wrong address, the Freight being lost. And now pc Nation wont give me a refund, when they have the money. They now have made another mistake of thinking they sent me a refund, when in fact it was sent back to them. What is this some bureaucratic bullsh**t. Just pay me what is mine. I hope this reflects what kind of business this is! I am only a consumer who payed 3 thousand for a printer, never received a printer, and now lost three thousand dollars. Buyers beware, this only helps major corporations like Amazon to stomp over small business that obviously don't have any kind of satisfactory customer service.

Reliable company The company was reliable because they sent the package by the due dates. They emailed me before sending the first package which was courteous but some may consider it inconvenient. I say overall reliability is most important criteria for business so I gave 5 stars

Fine Experience Selection, pricing and shipping were as promised. Fine follow up and communication throughout delivery. Sadly, the unit would not power up, and so I'm getting a replacement directly from the manufacturer, but this was NOT the fault of PC Nation.

I was happy with the delivery time and … I was happy with the delivery time and the ease of the website. My one gripe is that after I placed the order, I was called to confirm payment and the Customer Representative lied to me about requiring a 2nd phone call to further confirm the payment. I dislike being lied to.