Worst experience ever Worst experience ever! Makes one never want to mail order, certainly must be despicable to work for this scum bag company. $150 down the drain for sending me the wrong product and never making it right.. BBB where are you, close this company down, Now! FOLLOW UP: so Gold and Cherry replied, reply didn’t mean anything so read it closely as 3 things to take from it: 1 reply said nothing about making it right. 2 I’ve not heard anything from them. 3 google the company and you will find lots of customers experienced the same as I have so is this is they operate. It must be Very Sad to work for such a disgrace of a company. Do not Buy from them!!!!

Instant service Instant service I had a question & the answer came very quickly As an aside this keyboard for the iPad Pro is a beautiful piece of equipment besides working flawlessly

DISHONESTY IS CERTAINLY NOT THE BEST POLICY !!! I am rarely mistaken when I say : I SMELL A RAT !!! In the past, I have purchased a keyboard from these people with no issues. This time, it’s a nightmare. It’s unfortunate that I did not read reviews here. I am having the same problem as another customer here, Mr. John Brooke. Purchased a keyboard on Jan 7th and it is defective not even 3 months later. There are letters that do not work, and there is flickering on the screen, the keyboard streams over letters on its own ; it has a mind of its own. I am being told the following : that the limited warranty does not cover defects, which is false, and that I cannot send the keyboard back because it would cost too much !! Their proposition to me is to buy another at 1/2 price !!!!??? I have been taken for « stupid » before, but this beats the contest !! It is obvious that their company has cut corners on the quality of their product and that customers will be bearing the pains of it. I will NOT help and I will spread the word of this illicit policy to EVERYONE I KNOW. If there is ONE thing I cannot stand, it is dishonesty and it has to be flushed out of our system. Let’s start HERE !!!

Love my IPad keyboard case! I loved my G&C keyboard case for my IPad, it basically made my laptop obsolete when traveling, so easy to use. However, one morning I spilled coffee on it and a few of the keys didn't work. I contacted support, knowing that the coffee mishap was on me and I probably didn't have any hope of replacing it without buying another. They immediately helped me buy another and offered a discount, which was going above and beyond. Support was very prompt and extremely helpful. Gold and Cherry, you have a customer for life. 5 stars!

Defective Keyboards for iPAD version 6.… Ordered a keyboard/case for my iPad Pro. The first one did not work. After pairing, there were several keys that did not function. Was offered a replacement keyboard, and no need to return the defective one. Received the second one which ended up with similar defects. Asked for refund. Paid for shipping both defective keyboards back, although the first one was not required to be returned. Received a refund for 1/2 of what I had paid. Never, ever, will buy something from Gold and Cherry, or recommend their products.