DAVID
GBThe Mac configuration I ordered from… The Mac configuration I ordered from the MacMall website was discontinued. It took almost a week to inform me of that. To get a similar product the Mac had to be ordered directly from Apple and then shipped to me. That took another week and a half. A product I should have had in a few days took almost three weeks. MacMall needs to be on top of inventory and keep the website up to date. All I got was a $20 credit for the inconvenience. That disappeared quickly because the new Mac cost more than the one advertised that was discontinued. The customer service rep didn't seem too apologetic about it. I eventually got the Mac and I am happy to move forward.
KATHLEEN
GBPlaced order Placed order, item was immediately back ordered. I called customer service, was told 3-5 weeks and was then disconnected. I called back and was going to cancel order, another rep told me 3-5 days. Also, I've opted out of all emails 10x's since placing order. Still getting emails..Never again, small discount isn't worth the service level.
PHILL
GBFirst time I have ordered from MacMall… First time I have ordered from MacMall and I have been pleasantly surprised. I ordered a refurbished HP laptop and frankly scared about the condition, but everything was terrific. The laptop arrived earlier than I expected and all was in great shape!! Very satisfied!!!
RAFAEL
GBWire transfer cost brought it to "regular price" It was mostly okay. They wouldn't mail it to my personal mailbox. I understand they probably don't want to deal with "fraud" by sending items only to your home only, but I don't need expensive items sitting at my door step. I came here because it was a good deal, but after paying $35 for a domestic wire transfer that I could've paid on fast delivery it wasn't a good deal anymore.
Marty
GBPlaced an order November 27-Still unshipped. Christmas disappointment! Placed an order November 27, 2019. Never got an email confirmation despite payment being taken from my account. No answer when I phone in, no reply to two different emails. At this point I feel like I have bern ripped off. I will be contacting my payment provider to file a fraud claim.