First time I have ordered from MacMall… First time I have ordered from MacMall and I have been pleasantly surprised. I ordered a refurbished HP laptop and frankly scared about the condition, but everything was terrific. The laptop arrived earlier than I expected and all was in great shape!! Very satisfied!!!

Terrible Terrible, first time i tried and will be last time. My company purchased Adobe Acrobat Reader retail copy, 9 days later, i check status and it still says "PROCESSING". So i emailed them to just cancel it, checked 48hrs later, and still "PROCESSING", as if they still havnt checked email yet So i called them twice during their business hours and hit #2 for Customer Service, after 9-10 rings it goes to a busy tone.

Excellent Service from McMall when purchasing charging cables for original iPad I purchased two USB to 30 pin connectors so that I can continue charge my 1st generation iPad .( I was afraid the original Apple charging cable was becoming a bit frayed, though it still works fine.) I chose the Belkin product because in the past I've found them to be of very good quality and durable. The connectors did not disappoint and the fact that they were on sale, though still more expensive than other brands that I was not familiar with, didn't hurt either. The connectors appear well made and aesthetically are a good fit for my iPad. The iPad is black and the connectors are black with silver metallic fittings at each end, a better match colorwise to the iPad than the original white cable. In terms of service from MacMall, finding what I wanted and ordering on the website was a breeze. The cables in their boxes came safely packaged and the delivery was on time. Overall fine service from McMall as usual.

It all worked out in the end. After a delay in making contact, I found the product I wanted (a Dell monitor that a was hard to find elsewhere) and purchased it. The delivery went to the wrong address (an "8" was mistaken for a "3"). But it wasn't far from my home, so I drove to where it was shipped and retrieved it. I hooked it to my computer and it works beautifully.

They resoonded and made it right. Great company I received an email with an apology for the misunderstanding. Customer Care Representative reached out and tried to make it better. I appreciate that they took the time to make the issue/situation better. That speaks volumes for a company who prides itself on customer service. Yes i was disappointed and it doesnt change the fact that i received my product a day late. The good thing is my son was very happy and excited to recieve his birthday gift. Thank you Macmall for making things right.