Do not buy direct, go to a third party seller. Purchased a (Re)Classic iphone case direct instead of from a third party (to benefit the manufacturer). Case arrived and colour was very different to that on advertised pictures. Eventually managed to get them to accept a return but this was to HK and at my cost. If you want to buy a Native Union product then go to a third party so you don’t have to go through the same. Would not recommend as a seller.

Ripped off customer by misguiding Hi when I bought cable charger they told me it has lifetime warranty and when I contacted native union to replace my charger they said it doesn’t have a lifetime warranty you MISGUIDED your customer not happy at all.

I experienced a problem with a charger… I experienced a problem with a charger with adaptor, for Android and iphone. It was frustrating at first, because the adapter part kept falling out. I am assured that this won't happen again, because I received a new one, due to the defect, and it works perfectly. This company is legitimate, they took strong initiative when I aired my frustration, and the delivery was quick. THANK YOU Native Union!

A once-reliable brand no longer trustworthy, fallen to cheapness TL;DR - Pair of expensive cables didn’t even last three years, compared to a 2017 cable from same brand that endured for 7 long years. - No support from Native Union. - Drop in quality of products over the course of years. I’m in shock, actually. Today was the final dissapointment that forced me to share my experience and warn others. First, let me preface my review with an anecdote. I discovered Native Union (NU) years ago in 2017, when I wandered into an Apple Store and wound up buying a NU charging cable for my phone. That cable was costly but extremely reliable, never failing on me once. This led to me becoming a patron of NU, frequently and excitedly ordering cables and accessories from them. The year was 2021, I needed a pair of USB-C cables for my devices so I went straight to NU and didn’t hesitate to buy from them. I expected to have two trusty new cables that would last years and years just like the iPhone charger I bought from NU years past in 2017. My experience with the two cables was persistently ominous. The cables were too easy to be pulled out from devices. With a light tug, it was out. I recall this was advertised as a feature that saved devices from being ripped off the desk with the cable, but my 2017 cable did not pull out like this. Some insidious cost-cutting was at play, I gathered. The next thing that caused me to raise an eyebrow at NU as a company, was the discrepancy in how they brand themselves as a French-based innovative company but their business address is in Hong Kong. That dishonesty still makes me queazy. In 2023, 1 of my 2 cables died. That wasn’t right. There was no reason the cable should have failed after such a short time. No I didn’t abuse it, yes it was costly and yes, it was marketed as durable. Despite being frustrated, I sent a polite support request to NU. NU did not answer my support request. There was no response. I got nothing from them. By this point, my trust was totally gone in this company. An additional slight to inform my opinion, a screen cleaner I bought once was amazing. The second time, it was defective and didnt spray period, at best it freed a fear bulbous drops of cleaning agent. I’d lost 1 of 2 USB-C cables but still had 2 devices that needed charging. I adapted, found an old cable to use in the stead of my broken NU cable. I had 1 NU cable left and I knew I wouldn’t be ordering from them again. This review exists because today the second cable I ordered 2021 failed me, in most stunning fashion. I picked up the powerboard my cable was connected to, and placed it on the ground. When I retrieved the cable, the USB-C dock was significantly bent. I was in disbelief, how did this happen? I tried to fix it, I bent it back to straight and plugged it into the power socket and into my device. It was broken. Now I am without a cable for my devices. I’ve yet to find a new brand to buy and might be rationing my cable between my two devices. I never expected that having reliable cables was in fact a privilege, especially with the cost of entry. Remember that cable I bought from NU in 2017? It died this year, after seven long years. It was withered and needed to be plugged in at a certain angle for a short while before eventually going to electronics heaven, but it earned that death. It is inexcusable that expensive cables from the same brand lasted a fraction of that cable’s lifespan. I’ve had too many poor encounters with Native Union and my trust in them is gone. Overpriced and haughty in its brand identity, cheap production quality.

Meh! Portraying itself as a high end luxury phone case - it's not. Build quality is OK. The most obvious fail is the fact that the cut-outs for the speakers at the bottom don't align with the speakers on the phone. The logo is not embossed, just painted on and looks a bit cheap. I expect will wear off too. The material is not leather-like, they call it plant-based leather, but it just feels like plastic. Perhaps it will soften up with use. The texture is nice and grippy and that's a big plus. The case fits well and feels like it will protect your phone.